At a Glance
- Tasks: Engage with residents and support major retrofit projects for energy-efficient homes.
- Company: Leading social housing contractor focused on community impact.
- Benefits: 4-week contract, immediate start, Monday to Friday hours, and supportive environment.
- Other info: Opportunity to work on impactful decarbonisation programmes across Chester and Stoke.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join a leading social housing contractor in a rewarding role that puts residents at the heart of major retrofit and decarbonisation projects. This Customer Liaison Officer position offers the opportunity to work on a large-scale programme improving the energy efficiency of homes across the North West, helping residents understand and engage with works that will make their homes warmer, more sustainable, and more cost-effective to run. This is a 4-week temporary contract with an immediate start available, offering consistent work with a well-established social housing contractor.
You'll act as the key link between residents, communities, and operational teams, ensuring customers are kept informed, supported, and engaged throughout the delivery of works.
As a Customer Liaison Officer, you will be:
- Proactively following up on no-access properties to arrange retrofit survey appointments
- Acting as the main point of contact for residents throughout the programme
- Delivering clear and effective communication regarding planned works
- Building positive relationships with residents and local communities
- Managing customer enquiries, concerns, and complaints professionally and empathetically
- Coordinating access arrangements to support project delivery
- Resolving access-related issues and escalating concerns where appropriate
- Maintaining accurate records of resident communications and project activity
- Supporting community engagement initiatives across the programme
I'd love to speak to anyone who has:
- Previous experience working as a Customer Liaison Officer, Resident Liaison Officer, or in a similar customer-facing role
- Strong communication and stakeholder management skills
- Experience handling sensitive situations and difficult conversations
- Excellent negotiation and problem-solving abilities
- Good IT skills, including Microsoft Office
- The ability to work independently and manage a busy workload
Key requirements for this Customer Liaison Officer role:
- Previous Customer Liaison Officer experience
- Full UK Driving Licence
- Ability to start immediately
- Strong customer service and community engagement skills
Desirable experience:
- Previous experience within the Social Housing sector
- Experience supporting planned works, retrofit, decarbonisation, or maintenance programmes
The role is offering the following benefits:
- 4-week temporary contract
- Immediate start available
- Monday to Friday working pattern (8:00am – 4:30pm)
- Opportunity to work on a major retrofit and decarbonisation programme
- Experience working with a leading social housing contractor
- Resident-focused role with a strong community impact
- Supportive and collaborative working environment
This role is based in Chester, supporting projects across the Chester and Stoke regions. Due to the nature of the role, a full UK Driving Licence is essential.
If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Olivia.
Customer Liaison Officer in Hitchin employer: Niyaa People Ltd
Join a leading social housing contractor that prioritises residents and community engagement in a supportive and collaborative work environment. As a Customer Liaison Officer, you will have the chance to make a meaningful impact on local communities while working on significant retrofit and decarbonisation projects across the North West. With a focus on employee growth and a commitment to delivering exceptional service, this role offers a unique opportunity to contribute to sustainable living solutions in Chester and Stoke.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Hitchin
✨Tip Number 1
Get to know the company! Research their projects and values, especially around social housing and community engagement. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. As a Customer Liaison Officer, you'll need to convey information clearly and empathetically. Role-play with a friend or family member to get comfortable handling tricky conversations and managing customer concerns.
✨Tip Number 3
Network like a pro! Connect with people in the social housing sector on LinkedIn or at local events. Building relationships can lead to job opportunities and insider tips that might not be advertised.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about landing this role as a Customer Liaison Officer.
We think you need these skills to ace Customer Liaison Officer in Hitchin
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience as a Customer Liaison Officer or in similar roles. We want to see how your skills align with the job description, so don’t hold back on showcasing your communication and problem-solving abilities!
Showcase Your People Skills:Since this role is all about building relationships with residents and communities, let us know about your experience in handling sensitive situations and difficult conversations. Share specific examples that demonstrate your empathy and customer service skills.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing customer enquiries and building relationships with residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully handled customer concerns or managed difficult conversations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only showcase your skills but also give the interviewer a clear picture of how you operate in real-world scenarios.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, strong communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few questions to ask the interviewer about their communication strategies with residents. This shows that you’re proactive and engaged, which is exactly what they’re looking for.
✨Demonstrate Your Community Engagement Passion
Since this role involves working closely with communities, be ready to discuss your passion for community engagement. Share any relevant experiences or initiatives you've been part of, especially those related to social housing or sustainability. This will highlight your commitment to making a positive impact in the community, aligning perfectly with the company's values.
