At a Glance
- Tasks: Support customers with rent collection and financial advice while managing arrears.
- Company: Respected housing organisation focused on community support.
- Benefits: Generous leave, flexible benefits, private healthcare, and gym discounts.
- Other info: Dynamic role with opportunities for professional growth and community engagement.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in income management or debt collection and strong communication skills.
The predicted salary is between 35000 - 35000 € per year.
We are currently recruiting on behalf of a respected housing organisation for an experienced and customer-focused Income Officer to join their Customer Accounts team on a permanent basis. This is an excellent opportunity for someone with a background in income management, rent recovery, or housing finance who enjoys working both independently and directly with customers in the community. The role will cover the Newbury and Reading area and will involve a mixture of home working, office-based working, and customer visits.
As an Income Officer, you will be responsible for delivering an effective income collection service, supporting customers to sustain their tenancies while managing arrears and recovery processes. You will work closely with customers to negotiate payment arrangements, provide advice around welfare benefits and financial support, and manage accounts through to legal action where required. The role will involve home visits and occasional attendance at court hearings, so confidence in dealing with sensitive situations professionally and diplomatically is essential.
Key Responsibilities of an Income Officer:- Deliver a comprehensive rent and service charge collection service across the region
- Monitor and manage customer accounts across a range of tenures
- Negotiate payment arrangements and support sustainable repayment plans
- Provide welfare benefits and money advice to customers
- Manage arrears cases through the full end-to-end recovery process
- Prepare legal documentation and court applications where necessary
- Liaise with external agencies including local authorities and support services
- Conduct customer home visits when required
- Manage possession proceedings and evictions in line with policies and legislation
- Maintain accurate records and case notes at all times
To be successful in this role, you will need:
- Previous experience in income management, arrears recovery, or debt collection
- Knowledge of social housing, home ownership, or the private rented sector
- A good understanding of welfare benefits and financial support services
- Excellent customer service and communication skills
- The ability to manage a busy and varied caseload independently
- Strong decision-making and problem-solving abilities
- A professional, confidential, and diplomatic approach
- Strong organisational skills with the ability to prioritise workload effectively
- A full UK driving licence and access to your own vehicle (essential)
The successful candidate will benefit from an excellent package including:
- 25 days annual leave plus bank holidays
- Additional annual leave entitlement with service
- Flexible benefits package including holiday buy/sell scheme
- Additional wellbeing and volunteering days
- Generous pension scheme
- Life assurance
- Enhanced family-friendly policies
- Private healthcare options
- Dental and critical illness cover options
- Gym and wellbeing discounts
- 24/7 virtual GP access
If this Income Officer role is of interest, please apply or contact (url removed).
Income Officer in Greenham employer: Niyaa People Ltd
Join a respected housing organisation that prioritises employee wellbeing and professional growth, offering a supportive work culture where you can make a real difference in the community. With flexible working arrangements across Newbury and Reading, generous benefits including additional leave, private healthcare options, and a commitment to employee development, this role as an Income Officer provides a rewarding opportunity to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Greenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples from your past experiences. Highlight how you've successfully managed arrears or supported customers, as this will resonate well with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income Officer in Greenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in income management and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Income Officer role and how your background makes you the perfect fit. Keep it friendly but professional, just like us!
Showcase Your Communication Skills:Since this role involves working closely with customers, make sure to demonstrate your excellent communication skills in your application. We love candidates who can convey complex information clearly and empathetically.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and housing finance. Familiarise yourself with the key responsibilities of an Income Officer, especially around rent recovery and welfare benefits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with customers, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you’ve helped someone navigate financial difficulties or resolved a conflict diplomatically.
✨Prepare for Real-Life Scenarios
Expect to be asked about how you would handle sensitive situations, such as negotiating payment arrangements or managing arrears cases. Prepare some scenarios in advance, so you can demonstrate your problem-solving abilities and decision-making skills effectively.
✨Be Ready for Home Visits and Court Hearings
Since the role includes home visits and possibly attending court hearings, express your comfort and professionalism in these situations. Share any relevant experiences you have and highlight your ability to maintain confidentiality and handle sensitive matters with care.
