At a Glance
- Tasks: Coordinate repairs and schedule appointments to ensure efficient service delivery.
- Company: Join a supportive housing team in Gloucester focused on customer satisfaction.
- Benefits: Earn £19–£21 per hour with opportunities for career development.
- Other info: Ideal for those looking to grow their career in housing administration.
- Why this job: Make a real difference in a fast-paced environment while enhancing your organisational skills.
- Qualifications: Experience in scheduling or customer service, with strong communication skills.
The predicted salary is between 21 - 21 £ per hour.
Are you an organised administrator with experience coordinating repairs, scheduling work or managing customer appointments? This Repairs Scheduler opportunity in Gloucester offers the chance to join a customer-focused housing team, where you'll play a key role in ensuring works are delivered efficiently while providing an excellent service to tenants.
Offering £19–£21 per hour and the opportunity to work within a supportive team, this is an excellent opportunity for someone with strong planning and communication skills who enjoys working in a fast-paced environment.
In this position, you will be:
- Scheduling responsive repair appointments for in-house operatives and external contractors, while liaising with tenants to arrange appointments and provide updates
- Managing day-to-day administration and operatives' diaries to maximise productivity and minimise downtime
- Raising and managing works orders through the housing management system
- Monitoring repair progress and escalating delays, repeat visits or customer concerns where required
- Coordinating servicing, MOTs and maintenance for the company fleet, while monitoring compliance, vehicle records and mileage information
- Processing repair and fleet-related invoices, resolving discrepancies and ensuring timely payment
I'd love to speak to someone who has:
- Previous experience within a repairs scheduling, housing administration or customer service role
- Excellent organisational skills and the ability to manage multiple priorities
- Experience using databases or housing management systems
- A proactive approach and strong communication skills, with the ability to build positive relationships with customers, contractors and colleagues
- An NVQ Level 3 qualification or GCSEs (or equivalent) in Maths and English. A qualification in Database Management or Business Administration would be advantageous
This position is ideal for someone looking to develop their career within housing while working in a busy, customer-focused environment where they can make a real difference to the service.
If you are interested in this Repairs Scheduler role, apply online now or contact Charlotte Sutton at (url removed) for more information.
Repairs Scheduler in Gloucester employer: Niyaa People Ltd
Join our dedicated housing team in Gloucester as a Repairs Scheduler, where you'll thrive in a supportive and dynamic work environment. We prioritise employee growth and offer competitive pay of £19–£21 per hour, alongside opportunities to enhance your skills in a fast-paced setting that values excellent customer service. With a focus on teamwork and community impact, this role is perfect for those looking to make a meaningful contribution while advancing their career in housing administration.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Scheduler in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Niyaa People Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Niyaa People Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Scheduler in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Niyaa People Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Niyaa People Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Niyaa People Ltd!
How to prepare for a job interview at Niyaa People Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
