At a Glance
- Tasks: Support customers with training and guidance in a fast-paced environment.
- Company: Established social housing provider in West Wales.
- Benefits: Gain valuable experience in customer service and enhance your skills.
- Other info: Temporary position until 31st September with potential for growth.
- Why this job: Join a dynamic team and make a difference in people's lives.
- Qualifications: Strong customer service or contact centre experience required.
The predicted salary is between 22000 - 28000 £ per year.
An established social housing provider in West Wales is looking for an experienced Customer Service Advisor to join its busy customer contact team on a temporary basis until 31st September initially. This is a great opportunity for someone with strong customer service or contact centre experience who enjoys helping customers and working in a fast-paced environment.
Customer Training Support Advisor employer: Niyaa People Ltd
As a leading social housing provider in West Wales, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. With a strong emphasis on customer service excellence, we offer comprehensive training and development opportunities, ensuring that our team members grow alongside the organisation. Join us to be part of a dedicated team that values collaboration, community impact, and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Support Advisor
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and mission can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer service. Think about your past experiences and how they relate to the skills needed for a Customer Training Support Advisor.
✨Tip Number 3
Don’t forget to prepare some questions to ask at the end of your interview. This shows that you’re engaged and keen to learn more about the team and the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Training Support Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in contact centres. We want to see how your skills match the fast-paced environment we thrive in!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping customers. Share specific examples of how you've made a difference in previous roles – we love a good story!
Showcase Relevant Skills:Don’t forget to mention any specific skills that relate to the role, like communication or problem-solving. We’re looking for someone who can handle customer queries with ease!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to share examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Familiarise Yourself with the Company
Do a bit of research on the social housing provider. Understand their mission, values, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about common interview questions for customer service roles, like how you handle difficult customers or work under pressure. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Training Support Advisor, clear communication is key. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. This will highlight your suitability for the fast-paced environment.
