Customer Service Officer

The opportunity to work for a reputable company in Birmingham has become available for a full time Customer Service Officer. This position is offering a permanent contract and an easily accessible location via public transport. You will be assisting to improve the customer service and deliver positive results to their clients.

Role: Customer Service Officer
Contract: Permanent
Salary: 26,143 per annum
Hours: Monday to Friday 21- 25hr week
Location: Birmingham City Centre

As a Customer Service Officer your key responsibilities will be to:

• Providing good customer service at all times.
• Dealing with high inbound call volumes.
• Ensuring all data is logged accurately and updated accordingly.
• Helping to support on customer complaints and finding resolutions to problems on first point of contact.
• Work collaboratively with other departments to ensure a streamlined process

To be successful in this Customer Service Officer role, you will have previous experience:

• In a similar role such as call centre operative, call handler, customer service officer
• In a fast paced, performance-based role
• In a maintenance or facilities background

The benefits of this Customer Service Officer role are:

• Experience in a reputable company
• Chance for progression due to business size
• 25 days annual leave
• Excellent training and development opportunities

If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.<br