Step into an exciting permanent opportunity with a well-established social landlord based in Edgbaston, Birmingham, where you ll play a key role in strengthening the Customer Resolution service, improving tenant outcomes and turning complaints into meaningful service improvements. This Customer Resolution Manager position offers the opportunity to lead a dedicated complaints team, influence service delivery across the organisation and make a genuine impact on how tenants concerns are heard, resolved and learned from. You ll be joining a committed Customer Experience function at an exciting time, with a strong focus on delivering fair, timely and effective complaint outcomes in line with the Housing Ombudsman Complaint Handling Code. This is a fantastic opportunity for an experienced complaints professional who enjoys leading people, driving performance and working closely with senior stakeholders to improve customer experience. I d love to hear from anyone with experience as a Customer Resolution Manager, Complaints Manager, Complaints Team Leader or Customer Experience Manager within social housing, who has strong Housing Ombudsman knowledge and is ready to take the lead within a busy and high-profile complaints environment. In this position, you will be: Managing, coaching and developing the Customer Resolution team Setting objectives, monitoring performance and managing underperformance
Customer Resolution Manager - Housing Complaints employer: Niyaa People Ltd
Join a reputable organisation in Manchester that prioritises quality, safety, and compliance while offering a supportive work culture. As a Passive Fire Estimator, you will benefit from a permanent position with career progression opportunities, flexible working arrangements, and a comprehensive benefits package including healthcare and pension schemes. This role not only allows you to contribute to vital public sector projects but also fosters your professional growth in a collaborative environment.
