Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer research projects and analyse insights to improve services.
- Company: Join a large housing association dedicated to community development in Durham.
- Benefits: Enjoy 28 days annual leave, hybrid working, and money-saving schemes.
- Why this job: Be part of a supportive culture with growth opportunities and a generous pension scheme.
- Qualifications: Experience in customer research and insight analysis is essential.
- Other info: Full-time role with a salary range of £40,000 - £43,000.
The predicted salary is between 34000 - 48000 £ per year.
Working with a large housing association in the Durham area, we are looking for an experienced Customer Research and Insight Manager.
What does this role offer?
- 28 days AL + BH
- Hybrid working
- Money saving schemes
- Great work culture and opportunities to grow
- Generous pension scheme
Full time | 37 hours per week
£40,000 - £43,000 annual salary
The responsibilities of the role include...
Customer Research and Insight Manager employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Research and Insight Manager
✨Tip Number 1
Familiarise yourself with the housing sector, particularly in the Durham area. Understanding local challenges and customer needs will help you demonstrate your insight into the role during interviews.
✨Tip Number 2
Network with professionals in customer research and housing associations. Attend relevant events or webinars to connect with industry insiders who can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific methodologies you've used in previous roles for gathering customer insights. Be ready to share examples of how your research has influenced decision-making or improved customer satisfaction.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss data interpretation and reporting. Highlight any experience you have with tools or software that aid in customer research, as this will set you apart from other candidates.
We think you need these skills to ace Customer Research and Insight Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Research and Insight Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer research and insights. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact in previous roles.
Write a Tailored Cover Letter: Your cover letter should specifically address why you are a great fit for this position. Mention your understanding of the housing sector and how your skills can contribute to the organisation's goals. Be sure to express your enthusiasm for the role and the company culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Niyaa People Ltd
✨Understand the Organisation
Before your interview, take some time to research the housing association. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Behavioural Questions
Expect questions that assess your past experiences and how they relate to the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your experience in customer research and insights.
✨Showcase Your Analytical Skills
As a Customer Research and Insight Manager, you'll need strong analytical skills. Be prepared to discuss specific tools or methodologies you've used in previous roles to gather and interpret customer data effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, current challenges the organisation faces in customer research, or opportunities for professional development within the role.
