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- Tasks: Be the go-to person for residents during kitchen refurbishments, ensuring smooth communication and support.
- Company: Join a respected contractor focused on community and quality service.
- Benefits: 8-week contract with potential hybrid working options and flexible hours.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: Experience in customer liaison roles and strong communication skills required.
- Other info: Opportunity to engage with the community and enhance your career in social housing.
The predicted salary is between 24000 - 36000 £ per year.
We\’re currently recruiting for a Customer Liaison Officer to join a well-established contractor, delivering kitchen refurbishment works across residential properties in the Welwyn Garden City area. This is a key role focused on supporting tenants, ensuring excellent communication, and helping deliver a smooth and positive experience throughout the planned works programme.
This position is offered on a contract basis for 8 weeks, with working hours of Monday to Friday, 37 hours per week, onsite-based with some flexibility.
The Customer Liaison Officer will receive:
- The opportunity to work with a respected, community-focused contractor
- Potential hybrid working options depending on site requirement
- 8 week contract
Key responsibilities for the Customer Liaison Officer:
- Be the main point of contact for residents throughout the kitchen refurbishment programme
- Provide clear, timely updates on work schedules, access requirements, and progress
- Coordinate appointments between contractors and residents
- Resolve resident concerns in a professional and empathetic manner
- Support the operational team in delivering an efficient and high-quality service
- Maintain accurate records of communications, access arrangements, and feedback
- Assist in delivering community engagement activities and promoting social value initiatives
- Conduct property visits and complete site notes and reports as require
Requirements for the Customer Liaison Officer position:
- Previous experience in a Customer Liaison, Resident Liaison, or Tenant Liaison role
- Experience within the social housing sector, ideally supporting kitchen or planned refurbishment programmes
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- Proficiency with Microsoft Office
- Full UK driving licence and access to a vehicle
To apply or find out more, please contact Ryan Stewart on 07488 866 709 or email
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Customer Liaison Officer employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer liaison roles. Think about how you would handle specific scenarios, especially around communication and conflict resolution, as these are key in this position.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous work in customer liaison or social housing. Share specific examples of how you’ve made a positive impact in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining a community-focused contractor like us.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer liaison roles, especially within the social housing sector. We want to see how your skills align with the responsibilities of the Customer Liaison Officer position.
Showcase Your Communication Skills: Since this role is all about excellent communication, don’t shy away from demonstrating your interpersonal skills. Use examples from your past experiences where you’ve successfully resolved resident concerns or coordinated appointments.
Be Organised: We love a well-structured application! Keep your CV clear and concise, and ensure your cover letter flows logically. This will reflect your strong organisational abilities, which are crucial for the role.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and can consider you for this exciting opportunity!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the key tasks like coordinating appointments and resolving resident concerns. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role is all about communication, prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. Practising how you articulate these stories can help you convey your interpersonal skills effectively during the interview.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as a resident being unhappy with the refurbishment schedule. Think through potential scenarios and how you would approach them empathetically and professionally. This shows your problem-solving abilities and readiness for the role.
✨Demonstrate Organisational Skills
Highlight your organisational and time management skills by discussing how you’ve managed multiple tasks in previous roles. You might want to mention any tools or methods you use to keep track of communications and schedules, as this is crucial for the Customer Liaison Officer position.