At a Glance
- Tasks: Assist customers and provide top-notch service in a fast-paced environment.
- Company: Established social housing provider in West Wales with a supportive team.
- Benefits: Gain valuable experience in customer service and enhance your skills.
- Other info: Temporary position until 31st September with potential for growth.
- Why this job: Join a dynamic team and make a difference in people's lives.
- Qualifications: Strong customer service or contact centre experience required.
The predicted salary is between 20000 - 25000 £ per year.
An established social housing provider in West Wales is looking for an experienced Customer Service Advisor to join its busy customer contact team on a temporary basis until 31st September initially. This is a great opportunity for someone with strong customer service or contact centre experience who enjoys helping customers and working in a fast-paced environment.
Customer Advisor Training employer: Niyaa People Ltd
As a leading social housing provider in West Wales, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. With a strong emphasis on employee development and a commitment to delivering exceptional customer service, we offer numerous growth opportunities and a collaborative culture that values teamwork and innovation. Join us and be part of a mission-driven organisation that makes a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor Training
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and mission can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or resolve complaints, as these are likely to come up in your interview.
✨Tip Number 3
Dress appropriately for the interview. Even if it's a temporary position, making a good first impression is key. We want to see that you take the opportunity seriously!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Advisor Training
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about helping customers and how your experience makes you the perfect fit for this role.
Showcase Your Communication Skills:As a Customer Advisor, communication is key. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you've handled difficult situations in the past, as this role is all about helping customers effectively.
✨Research the Company
Take some time to learn about the social housing provider and its values. Understanding their mission and the community they serve will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about common interview questions for customer service roles, like 'How do you handle complaints?' or 'Can you give an example of a time you went above and beyond for a customer?'. Practising your responses will help you feel more confident.
✨Show Your Passion for Helping Others
In a customer advisor role, your enthusiasm for helping people is key. Share specific examples of how you've made a positive impact on customers in previous positions to demonstrate your commitment to excellent service.
