Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents during maintenance works and ensure clear communication throughout the project.
- Company: Leading property services contractor in the Social Housing sector.
- Benefits: Competitive hourly rate, full-time hours, and potential for contract extension.
- Why this job: Make a real difference in residents' lives while building valuable relationships.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Join a supportive team with opportunities for growth in a dynamic environment.
The predicted salary is between 15 - 18 £ per hour.
Join a leading property services contractor delivering works within the Social Housing sector, in a rewarding Customer Liaison Officer role where you’ll play a key part in supporting residents throughout planned maintenance and refurbishment works across Crewe. This opportunity is an initial 4-week temporary contract, with strong potential to extend, offering consistent work within a busy and supportive operational team.
The role is ideal for someone who enjoys working directly with customers, building relationships, and ensuring residents receive clear communication and a positive experience during improvement works to their homes. As a Customer Liaison Officer, you will act as the main point of contact between tenants and operational teams, helping to minimise disruption, manage expectations, and maintain excellent customer satisfaction throughout the project lifecycle.
We’d love to hear from anyone with experience as a Customer Liaison Officer, Resident Liaison Officer, Housing Officer, Customer Service Advisor, or anyone with strong customer-facing experience within housing, construction, or property services environments.
As a Customer Liaison Officer, you will be:
- Acting as the main link between residents, contractors and site teams
- Keeping tenants informed before, during and after works take place
- Supporting access arrangements and resolving customer queries or concerns
- Managing customer expectations and ensuring a positive resident experience
- Maintaining accurate records of communication and property updates
- Supporting operational teams to ensure works progress smoothly with minimal disruption
I’d love to speak to anyone who has:
- Previous experience in a customer-facing role (essential)
- Experience within social housing, planned works or maintenance environments (desirable)
- Strong communication and interpersonal skills
- The confidence to manage challenging conversations professionally
- Good organisational skills and attention to detail
Key requirements for this role:
- Strong customer service background
- Ability to work within a fast-paced, site-based environment
- Full UK driving licence preferred
The role is offering:
- Full-time hours, Monday–Friday (9am–5pm)
- Initial 4-week temporary contract with potential extension
- Opportunity to work on an established Social Housing contract
- Supportive and collaborative working environment
This role is offering hourly rates up to £18 per hour, depending on experience. Please ensure candidate rate expectations are confirmed upon submission, particularly where candidates have significant experience in similar roles.
This position is based in Crewe, supporting planned works across local Social Housing properties, with good transport links across Cheshire and surrounding areas.
If this opportunity sounds like your next role, please apply now or contact Ryan Stewart.
Customer Liaison Officer in Crewe employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Crewe
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property services sectors. Let them know you're on the lookout for a Customer Liaison Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer-facing roles and practice your responses. Think about how you can showcase your strong communication skills and experience in managing customer expectations.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Make sure your application highlights your customer service background and any relevant experience in social housing or maintenance.
We think you need these skills to ace Customer Liaison Officer in Crewe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Liaison Officer role. Highlight your relevant experience in customer-facing roles and any specific knowledge of social housing or property services. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since this role is all about keeping residents informed and happy, be sure to showcase your strong communication skills in your application. Use clear and concise language, and maybe even share a brief example of how you've successfully managed customer expectations in the past.
Highlight Your Organisational Skills: As a Customer Liaison Officer, you'll need to juggle multiple tasks and keep accurate records. In your application, mention any experience you have with organisation and attention to detail. We love candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t forget to confirm your rate expectations if you have significant experience!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the social housing sector and the specific challenges residents face during maintenance works. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role is all about clear communication, be prepared to demonstrate your interpersonal skills. Think of examples from your past experiences where you've successfully managed customer expectations or resolved conflicts. Practising these scenarios can help you articulate your points effectively during the interview.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure customer satisfaction. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
✨Dress the Part
Even though it’s a temporary contract, first impressions matter. Dress smartly and professionally for the interview. It reflects your seriousness about the role and your respect for the interviewers. Plus, it’ll boost your confidence when you walk into the room!