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- Tasks: Lead and motivate neighbourhood teams to enhance housing services and community wellbeing.
- Company: Established housing organisation focused on positive change and community impact.
- Benefits: Competitive hourly rate, hybrid working, and potential for contract extension.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in housing management and strong leadership abilities required.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 38 - 42 £ per hour.
An exciting short-term opportunity has arisen for an experienced Neighbourhood Manager to join a high-performing Neighbourhoods team covering Birmingham and Coventry. This is a pivotal leadership role where you will play a key part in stabilising services, supporting frontline teams, and helping to drive positive change across neighbourhood services.
As Neighbourhood Manager, you will provide strong, visible leadership across customer-facing teams, ensuring excellent housing management, effective tenancy sustainment, and robust responses to Anti-Social Behaviour (ASB). You will manage complex cases, support staff through 1-1 supervision, and work collaboratively with internal and external partners to deliver positive outcomes for residents and communities. This role will also contribute to organisational transformation, supporting the review and rewriting of policies and procedures to improve consistency, service quality, and performance.
Key Responsibilities of a Neighbourhood Manager:- Lead, motivate and manage neighbourhood teams, including 1-1 staff management, coaching and performance development
- Oversee tenancy and neighbourhood management services, ensuring compliance with legislation, policy and best practice
- Manage and resolve complex Anti-Social Behaviour (ASB) and tenancy enforcement cases
- Drive performance management, service improvement and quality assurance across the service
- Support organisational transformation, including reviewing and rewriting policies and procedures
- Build and maintain effective partnerships with key stakeholders, including local authorities, councillors, community groups and support agencies
- Act as a senior point of contact for escalated issues and stakeholder engagement
- Ensure a strong customer focus, promoting excellent service delivery and resident satisfaction
- Proven experience in housing management, neighbourhood services or a related field
- Strong leadership skills with the ability to motivate and guide customer-facing teams
- Experience managing complex ASB and tenancy management cases to resolution
- Sound understanding of performance management and service improvement methodologies
- Experience of liaising with stakeholders and councillors
- Excellent communication, organisation and problem-solving skills
- Resilience and a genuine passion for delivering great customer service
- A relevant housing qualification (e.g. CIH) or working towards one
This role offers an hourly rate between £38 - £42 per hour.
What’s on Offer for this Neighbourhood Manager Role:- Hybrid working
- Initial 3 month contract - potential for extension
- Full time hours
- Competitive hourly rate
Neighbourhood Manager in Coventry employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who know the ins and outs of neighbourhood management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. We want you to show how your experience aligns with their goals, especially in stabilising services and driving positive change.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and resolved complex ASB cases. This will help you stand out as a confident, resilient leader during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Neighbourhood Manager in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management and leadership. We want to see how your skills align with the Neighbourhood Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a pivotal leader, it’s crucial to demonstrate your ability to motivate and manage teams. Use specific examples from your past roles where you’ve successfully led teams or resolved complex issues, especially around ASB and tenancy management.
Highlight Your Stakeholder Engagement: We’re looking for someone who can build effective partnerships. Make sure to mention any experience you have working with local authorities, community groups, or other stakeholders. This will show us that you can navigate the complexities of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Neighbourhoods
Before the interview, dive deep into the specifics of Birmingham and Coventry. Familiarise yourself with the local issues, community needs, and any recent developments in neighbourhood services. This will show your potential employer that you’re not just a candidate, but someone who genuinely cares about the communities you'll be serving.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully motivated teams in the past. Use specific examples where you’ve led customer-facing teams through challenges, especially in housing management or dealing with ASB cases. This will help demonstrate your capability to hit the ground running.
✨Prepare for Complex Scenarios
Anticipate questions around managing complex cases, particularly related to ASB and tenancy enforcement. Think of real-life examples where you’ve resolved such issues effectively. Highlight your problem-solving skills and how you’ve collaborated with stakeholders to achieve positive outcomes.
✨Emphasise Customer Focus
Since this role is all about delivering excellent service, be ready to discuss how you prioritise customer satisfaction. Share instances where you’ve gone above and beyond for residents, and how you’ve implemented feedback to improve service delivery. This will resonate well with the organisation's commitment to resident satisfaction.
