At a Glance
- Tasks: Support lettings and tenancy services while managing customer enquiries and property marketing.
- Company: Join a supportive housing organisation focused on excellent customer service.
- Benefits: Permanent contract, professional development, and a collaborative team environment.
- Other info: Dynamic role with opportunities for career progression in a rewarding environment.
- Why this job: Make a real impact in social housing and help tenants thrive.
- Qualifications: Experience in housing, customer service, or administration with strong communication skills.
The predicted salary is between 24000 - 28000 € per year.
Step into a rewarding permanent role as a Lettings Service Assistant, offering the opportunity to join a supportive and customer-focused housing organisation where you will play a key role in supporting the smooth delivery of lettings and tenancy services. This position offers a varied workload across tenancy administration, customer support, property marketing and operational coordination, making it ideal for someone who enjoys working within a fast-paced housing environment.
You will be joining a committed and collaborative team that values excellent customer service, strong communication and continuous improvement. This opportunity is perfect for someone looking to build or continue a career within social housing and housing operations while making a real difference to tenants and communities.
In this position, you will be:
- Providing day-to-day administrative support to the Lettings team
- Managing customer enquiries and supporting tenants throughout the lettings process
- Advertising and marketing available properties across relevant platforms
- Supporting referrals, tenancy documentation and Affordable Rent assessments
- Maintaining accurate records across systems, spreadsheets and tenancy accounts
- Managing communal keys, fobs and supporting operational compliance processes
- Completing CORE and local authority returns accurately and on time
- Working closely with internal teams to support smooth tenancy and operational delivery
Id love to speak to anyone who has:
- Experience within housing, lettings, customer service or administration
- A strong customer-focused approach with excellent communication skills
- The ability to manage competing priorities within a busy environment
- Strong administration and organisational skills with good attention to detail
- Experience using IT systems and maintaining accurate records
- An understanding of social housing or tenancy management processes (desirable)
- A positive and proactive attitude with the ability to work both independently and within a team
This role is offering the following benefits:
- Permanent contract
- Supportive and collaborative team environment
- Opportunities for professional development and progression
- The opportunity to work within a rewarding housing environment making a real impact
Key Details:
- When: Available immediately
- Hours: 37 hours per week, Monday to Friday
- Location: Coventry
This role is based within the West Midlands area with good transport links and access to local amenities. The location is easily accessible by both road and public transport, making it a great opportunity for candidates across the surrounding areas.
If this role sounds like your next step, apply now or contact Olivia Taylor at or call 07451262475.
Lettings Services Assistant in Coventry employer: Niyaa People Ltd
Join a dynamic and supportive housing organisation as a Lettings Services Assistant in Coventry, where you will thrive in a collaborative environment that prioritises excellent customer service and professional growth. With a focus on continuous improvement and a commitment to making a positive impact in the community, this role offers a unique opportunity to develop your career in social housing while enjoying a varied workload and strong team support.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Services Assistant in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Lettings Service Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service and lettings roles, and practice your answers. We want you to shine when discussing your experience and how it relates to the position.
✨Tip Number 3
Show off your skills! If you have experience with IT systems or managing records, be ready to discuss specific examples. Highlighting your organisational skills will make you stand out as a candidate who can handle the varied workload.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are genuinely interested in making a difference in social housing.
We think you need these skills to ace Lettings Services Assistant in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant roles you've had, especially in lettings or customer service, to show us you're a great fit for the Lettings Service Assistant position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working in social housing. Share specific examples of how your previous experiences align with the responsibilities of the role, and don’t forget to mention your customer-focused approach!
Show Off Your Communication Skills:Since this role involves managing customer enquiries and supporting tenants, make sure your application showcases your strong communication skills. Use clear and concise language, and consider including examples of how you've successfully communicated in past roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Lettings Services Assistant. Familiarise yourself with tenancy administration, customer support, and property marketing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about supporting tenants and managing enquiries, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your commitment to a customer-focused approach.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you manage competing priorities and maintain accurate records. You might even want to bring along a portfolio showcasing your previous work or any relevant documentation to illustrate your attention to detail.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the team dynamics, opportunities for professional development, or how the organisation measures success in the lettings process. Asking questions shows your enthusiasm and helps you determine if the company is the right fit for you.
