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- Tasks: Manage anti-social behaviour cases and support community safety initiatives.
- Company: Reputable housing association in Leicester with a supportive culture.
- Benefits: Hybrid working, immediate start, and valuable experience in the housing sector.
- Other info: Flexible hours and a chance to work independently across diverse neighbourhoods.
- Why this job: Make a real difference in local communities while developing your career.
- Qualifications: Experience in housing or ASB management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen for an experienced ASB Officer to join a well-established housing association in Leicester on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement.
You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch.
Key Responsibilities of the ASB Officer:- Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution
- Conduct estate visits, home visits, interviews, and community-based investigations
- Gather evidence and build case files to support appropriate case progression and outcomes
- Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively
- Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation
- Provide proactive housing management support across designated neighbourhood areas
- Maintain accurate and detailed case records using housing management and CRM systems
- Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies
- Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement
- Identify safeguarding and risk concerns, making appropriate referrals in line with procedures
- Complete timely case updates, reports, and administrative tasks between field visits
- Experienced Housing or ASB Officer with strong frontline case management experience
- Confident managing complex ASB cases from investigation through to resolution
- Skilled in evidence gathering, case building, and enforcement processes
- Comfortable working independently across a community-based patch
- Strong communication skills with the ability to engage effectively with residents and partner agencies
- Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms
- Highly organised with strong prioritisation and time management skills
- Full UK driving licence and willingness to travel across Leicester and surrounding areas
- Full time Mon - Fri
- Hybrid and flexible working
- Contract with immediate start
- Opportunity to gain experience with a reputable housing association
If this ASB Officer role is of interest, please apply or contact.
ASB Officer in Coventry employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASB Officer in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the housing association and their ASB services. Show them you’re not just another candidate; demonstrate your passion for community engagement and how you can make a difference.
✨Tip Number 3
Practice your case management skills! Think of examples from your past experiences where you successfully resolved disputes or managed complex cases. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ASB Officer in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the ASB Officer role. Highlight your frontline case management experience and any specific achievements in managing ASB cases to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about community work and how your background makes you the perfect fit for this role. Don’t forget to mention your experience with housing management systems!
Showcase Your Communication Skills: Since you'll be engaging with residents and partner agencies, it's crucial to demonstrate your strong communication skills. Use examples in your application that show how you've effectively resolved disputes or collaborated with others.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your ASB Inside Out
Make sure you brush up on your knowledge of anti-social behaviour (ASB) policies and procedures. Familiarise yourself with the specific challenges faced by housing associations, especially in Leicester. This will show that you're not just interested in the role but also understand the community dynamics.
✨Showcase Your Case Management Skills
Prepare to discuss your experience managing complex ASB cases. Have specific examples ready that highlight your ability to gather evidence, build case files, and resolve disputes. This will demonstrate your frontline experience and problem-solving skills, which are crucial for the role.
✨Engage with Real Scenarios
Think about potential scenarios you might face as an ASB Officer. Be ready to discuss how you would handle various situations, from conducting estate visits to liaising with police and local agencies. This will help interviewers see your practical approach to the job.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to talk about how you've successfully engaged with tenants and partner agencies in the past. Share examples that showcase your ability to resolve conflicts and promote positive engagement within communities.