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- Tasks: Lead a team to provide high-quality support services for individuals with complex needs.
- Company: Reputable housing association focused on community support.
- Benefits: Competitive hourly rate, full-time hours, and access to training opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and team leadership required.
- Other info: Dynamic role with a supportive environment and potential for growth.
The predicted salary is between 15 - 20 £ per hour.
We are recruiting on behalf of a leading housing association for a Supported Housing Manager to lead and manage a supported accommodation service in Kettering. This is a temporary role for six months, requiring a dynamic, experienced individual who can hit the ground running.
You will be responsible for managing a team of 5 support workers, ensuring the delivery of high-quality housing management and support services for customers with complex needs (including mental health, substance misuse, and learning disabilities).
Role Benefits:
- Competitive hourly rate
- Full-time hours (35 hours per week)
- Opportunity to work with a reputable housing association
- Supportive work environment
- Access to training and development opportunities
Key Responsibilities:
- Lead and manage a team of 5 support workers, setting clear objectives and providing guidance and support.
- Coach and develop the team, ensuring learning and development plans are in place.
- Ensure high-quality, customer-focused housing management and support services are delivered.
- Maintain strong relationships with external partners like Housing Options, Probation, and Social Care.
- Oversee the management of self-contained flats, addressing maintenance and tenant needs.
- Handle and resolve customer complaints, ensuring satisfaction and service improvement.
- Ensure adherence to policies, procedures, and relevant legislation.
- Set and monitor performance targets, ensuring service delivery meets high standards.
- Provide a safe and supportive environment for customers with complex needs.
- Promote compliance with corporate standards and ensure customer service excellence.
What We’d Love To See From You:
- Proven experience in housing management, with a focus on supported accommodation or residential services for individuals with complex needs.
- Experience in managing teams and providing leadership, motivation, and guidance.
- Knowledge of relevant housing legislation and best practice for managing vulnerable customers.
- Ability to lead by example, driving a strong performance culture and high service standards.
- Experience in working with external partners to ensure the successful operation of supported accommodation services.
- DBS clearance (standard) is required.
If this Supported Housing Manager role is for you then please apply or contact us.
Supported Housing Manager in Coalville employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supported Housing Manager in Coalville
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Supported Housing Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the housing association's values and recent projects. Tailor your answers to show how your experience aligns with their mission, especially in managing teams and supporting customers with complex needs.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and improved service delivery in previous roles. This will demonstrate that you can hit the ground running as a Supported Housing Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Supported Housing Manager in Coalville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supported Housing Manager role. Highlight your experience in housing management and any relevant work with complex needs. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership experience and how you've successfully managed teams in the past.
Showcase Your Knowledge: Demonstrate your understanding of housing legislation and best practices in your application. We love candidates who are knowledgeable and passionate about supporting vulnerable customers, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and the specific needs of vulnerable customers. Familiarise yourself with relevant legislation and best practices, as this will show that you're serious about the role and understand the complexities involved.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you've motivated staff or resolved conflicts. This is your chance to demonstrate your ability to lead and develop a team of support workers effectively.
✨Build Relationships
Since maintaining strong relationships with external partners is key, be ready to discuss your experience working with agencies like Housing Options or Social Care. Highlight any successful collaborations and how they benefited your previous roles.
✨Customer-Centric Mindset
Be prepared to talk about how you've handled customer complaints and ensured satisfaction in your previous positions. Share specific examples that illustrate your commitment to high-quality service delivery and how you’ve improved customer experiences.
