At a Glance
- Tasks: Manage anti-social behaviour cases and empower communities through restorative approaches.
- Company: Join a dedicated team focused on creating safer communities in Cardiff.
- Benefits: Competitive pay, hybrid working, and the chance to make a real difference.
- Other info: Opportunity for professional growth while making a positive impact.
- Why this job: Be the frontline hero in resolving conflicts and supporting your community.
- Qualifications: Experience in managing ASB cases and strong communication skills required.
Location: Cardiff
Salary: £25-£30 p/h
Contract: Minimum 8 weeks
Hours: Full time (hybrid working)
Are you passionate about creating safer communities and supporting people to live peacefully in their homes? We're looking for an experienced ASB Officer to join our team in a busy, varied and rewarding frontline role.
As the first point of contact for anti-social behaviour (ASB) issues, you'll deliver services directly to our tenants, using restorative approaches to empower individuals, resolve conflict and build stronger communities. You'll provide expert advice on preventing and tackling anti-social behaviour while working collaboratively with residents and partner agencies to address the root causes of community safety issues.
As a ASB Officer, you will:
- Manage anti-social behaviour cases from initial report through to resolution, ensuring timely, professional and victim-centred outcomes.
- Use restorative approaches to resolve conflict, repair harm and promote sustainable tenancies by identifying support needs and referring residents to appropriate partner agencies.
- Support victims and witnesses through safety planning, target hardening measures and referrals to specialist support services where required.
- Investigate complex ASB cases, gathering and recording evidence, taking witness statements and preparing detailed case files.
- Lead on legal action where appropriate, including injunctions, prohibited conduct standard contracts, possession proceedings and court hearings, working closely with solicitors on complex cases.
- Make informed decisions on the most appropriate legal remedies in line with legislation and organisational procedures.
- Share knowledge across the organisation by providing advice and training to Housing Officers and colleagues, helping to ensure a consistent approach to managing anti-social behaviour.
We're looking for an ASB Officer who has:
- Proven experience of managing anti-social behaviour cases from investigation through to resolution.
- A strong understanding of housing legislation, anti-social behaviour legislation and available legal remedies.
- Experience preparing cases for court and presenting evidence where required.
- Excellent communication, negotiation and conflict resolution skills.
- Strong planning and organisational skills, with the ability to prioritise a varied workload and meet deadlines.
- The ability to work independently while contributing positively as part of a wider team.
- Confidence in building effective relationships with tenants, colleagues and external partners.
- Good IT skills and the ability to produce accurate records and reports.
- A genuine commitment to safeguarding, restorative practice and delivering outstanding customer service.
If you're interested in this role please email (url removed).
ASB Officer in Cardiff employer: Niyaa People Ltd
Join our dedicated team in Cardiff as an ASB Officer, where you'll play a vital role in fostering safer communities and supporting residents in their homes. We offer a collaborative work culture that values restorative practices and empowers employees through ongoing training and development opportunities. With a competitive salary and the flexibility of hybrid working, this position not only allows you to make a meaningful impact but also supports your professional growth in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land ASB Officer in Cardiff
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Niyaa People Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Niyaa People Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Niyaa People Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Niyaa People Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace ASB Officer in Cardiff
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Niyaa People Ltd:Before hitting send, make sure to tailor your application specifically to Niyaa People Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Niyaa People Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
