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- Tasks: Maximise rental income and support tenants in sustaining their tenancies.
- Company: Established social housing provider with a supportive team culture.
- Benefits: Part-time hours, competitive salary, hybrid working, and training opportunities.
- Other info: Flexible working pattern with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in rent arrears recovery and strong communication skills required.
We are working with a large and well-established social housing provider who are looking to recruit a Part-Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.
The Role: You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office-based hybrid working with regular patch visits to tenants’ homes.
Key responsibilities of an Income Officer include:
- Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support
- Carrying out home visits and patch-based work to engage with tenants and prevent escalation of debt
- Negotiating repayment plans and providing budgeting and welfare advice
- Taking appropriate legal action where necessary, including preparing cases for court
- Working closely with Housing Officers, Support Services and external agencies
- Ensuring accurate case recording and compliance with organisational policies and procedures
- Supporting tenancy sustainment and identifying vulnerability at an early stage
We are looking for someone who:
- Has experience working in rent arrears, income recovery or housing management
- Understands housing legislation and welfare benefits (including Universal Credit)
- Is confident conducting home visits and managing difficult conversations
- Can work independently and manage a varied caseload
- Holds a full UK driving licence and has access to a vehicle (essential)
- Has strong communication and negotiation skills
What's on Offer:
- Permanent part-time role – 25 hours per week
- Salary: up to £23,108 pro rata
- Hybrid working model with a mix of office, home working and patch visits
- Mileage paid for business travel
- Supportive team within a large social housing provider
- Opportunities for training and development
If this Income Officer role is of interest, please apply or contact.
Income Officer in Bristol employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky conversations! Since the role involves managing difficult discussions with tenants, practice your negotiation skills. Role-play with a friend or family member to build your confidence before the real deal.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in rent arrears recovery and tenancy sustainment. Use specific examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application for the Income Officer position. It’s the best way to ensure your details land directly in front of the hiring team. Plus, it shows you're keen on joining our supportive environment!
We think you need these skills to ace Income Officer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in rent arrears recovery and tenancy sustainment. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and how your background makes you a great fit for the Income Officer position. Keep it friendly and professional!
Showcase Your Communication Skills: Since the role involves managing difficult conversations and conducting home visits, make sure to highlight your strong communication and negotiation skills in your application. We love candidates who can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our supportive team!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and welfare benefits, especially Universal Credit. Being able to discuss these topics confidently will show that you're well-prepared and understand the complexities of the role.
✨Showcase Your Experience
Prepare specific examples from your past work in rent arrears recovery or housing management. Think about situations where you successfully negotiated repayment plans or supported tenants in difficult circumstances. This will help demonstrate your practical skills and experience.
✨Practice Those Tough Conversations
Since the role involves managing difficult conversations, it’s a good idea to practice how you would handle these scenarios. Role-playing with a friend can help you feel more comfortable discussing sensitive topics like debt and tenancy sustainment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support available for income officers, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.