Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage anti-social behaviour cases and support community safety through fieldwork and resident engagement.
- Company: Local authority housing management team in Bristol with a focus on community wellbeing.
- Benefits: Competitive salary, hybrid working, generous leave, and wellbeing perks.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing or ASB management and strong case handling skills.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen for an experienced Anti Social Behaviour Officer to join a local authority housing management team in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, working across neighbourhood patches to manage anti-social behaviour cases and support safer, more sustainable communities. Most of your time will be spent in the community conducting visits, interviews, and resident appointments, with the flexibility to complete administrative and casework tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch.
Key Responsibilities of an Anti Social Behaviour Officer:
- Manage a varied caseload of anti-social behaviour (ASB) reports from initial complaint through to resolution
- Carry out estate visits, interviews, and evidence gathering in relation to ASB cases
- Work closely with tenants, complainants, and alleged perpetrators to investigate and resolve disputes
- Take appropriate enforcement action where necessary, including warnings, tenancy enforcement, and legal escalation
- Provide day-to-day housing management support across designated neighbourhood patches
- Maintain accurate case records using housing management systems and CRM tools
- Liaise with Police, PCSOs, safeguarding teams, and partner agencies to support effective case resolution
- Support tenancy sustainment by addressing nuisance behaviour and promoting positive tenant engagement
- Monitor risk and safeguarding concerns, making appropriate referrals in line with procedures
- Complete timely and accurate case updates, reports, and administrative duties between visits
Ideal Candidate:
- Experienced Housing or ASB Officer with strong knowledge of frontline tenancy and case management
- Confident handling complex ASB cases, including evidence gathering and enforcement processes
- Able to work independently, managing a high-volume and varied caseload
- Comfortable working in the community and engaging directly with residents and partner agencies
- Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar)
- Well organised with strong prioritisation skills and attention to detail
- Full UK driving licence and willingness to travel across patch
Benefits of this Anti Social Behaviour Officer role:
- Competitive salary (dependent on experience)
- Hybrid working arrangement
- 25 days annual leave plus bank holidays (increasing annually up to 30 days)
- Option to buy or sell annual leave
- 3 additional wellbeing days plus 2 paid volunteering days
- Generous matched pension scheme up to 12%
- Life assurance (4x salary)
- Enhanced maternity, paternity, and adoption pay
- Private medical insurance, dental cover, and critical illness cover options
- Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service
If this Anti Social Behaviour Officer role is of interest, please apply or contact.
Dispute Resolution Officer in Bristol employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispute Resolution Officer in Bristol
✨Tip Number 1
Get to know the community! Spend some time familiarising yourself with the neighbourhoods you'll be working in. Understanding the local issues and dynamics will help you connect better with residents and show that you're genuinely invested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to local organisations, community groups, and even previous colleagues. Building relationships can open doors and give you insights into the role and the challenges you might face as an Anti Social Behaviour Officer.
✨Tip Number 3
Practice your interview skills! Think about the types of scenarios you might encounter in this role and prepare to discuss how you'd handle them. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows us that you're serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Dispute Resolution Officer in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with anti-social behaviour cases. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Community Engagement: Since this role is all about working in the community, let us know about your previous experiences engaging with residents and partner agencies. Share specific examples that demonstrate your ability to handle complex situations effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your ASB Inside Out
Make sure you brush up on your knowledge of anti-social behaviour laws and local authority policies. Familiarise yourself with common case scenarios and how to handle them, as this will show your expertise and confidence during the interview.
✨Showcase Your Community Engagement Skills
Prepare examples of how you've successfully engaged with residents or resolved disputes in the past. Highlight your ability to build relationships and work collaboratively with various stakeholders, as this is crucial for the role.
✨Demonstrate Organisational Skills
Since you'll be managing a varied caseload, be ready to discuss how you prioritise tasks and maintain accurate records. Bring examples of how you've used housing management systems or CRM tools effectively in your previous roles.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about how you would approach specific ASB cases, including evidence gathering and enforcement actions, and be prepared to articulate your thought process clearly.