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- Tasks: Manage anti-social behaviour cases and support community safety through direct engagement.
- Company: Local authority housing management team in Bristol with a focus on community well-being.
- Benefits: Competitive salary, hybrid working, generous leave, and wellbeing perks.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing or ASB management and strong case handling skills.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen for an experienced Anti Social Behaviour Officer to join a local authority housing management team in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, working across neighbourhood patches to manage anti-social behaviour cases and support safer, more sustainable communities. Most of your time will be spent in the community conducting visits, interviews, and resident appointments, with the flexibility to complete administrative and casework tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch.
Key Responsibilities of an Anti Social Behaviour Officer:
- Manage a varied caseload of anti-social behaviour (ASB) reports from initial complaint through to resolution
- Carry out estate visits, interviews, and evidence gathering in relation to ASB cases
- Work closely with tenants, complainants, and alleged perpetrators to investigate and resolve disputes
- Take appropriate enforcement action where necessary, including warnings, tenancy enforcement, and legal escalation
- Provide day-to-day housing management support across designated neighbourhood patches
- Maintain accurate case records using housing management systems and CRM tools
- Liaise with Police, PCSOs, safeguarding teams, and partner agencies to support effective case resolution
- Support tenancy sustainment by addressing nuisance behaviour and promoting positive tenant engagement
- Monitor risk and safeguarding concerns, making appropriate referrals in line with procedures
- Complete timely and accurate case updates, reports, and administrative duties between visits
Ideal Candidate:
- Experienced Housing or ASB Officer with strong knowledge of frontline tenancy and case management
- Confident handling complex ASB cases, including evidence gathering and enforcement processes
- Able to work independently, managing a high-volume and varied caseload
- Comfortable working in the community and engaging directly with residents and partner agencies
- Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar)
- Well organised with strong prioritisation skills and attention to detail
- Full UK driving licence and willingness to travel across patch
Benefits of this Anti Social Behaviour Officer role:
- Competitive salary (dependent on experience)
- Hybrid working arrangement
- 25 days annual leave plus bank holidays (increasing annually up to 30 days)
- Option to buy or sell annual leave
- 3 additional wellbeing days plus 2 paid volunteering days
- Generous matched pension scheme up to 12%
- Life assurance (4x salary)
- Enhanced maternity, paternity, and adoption pay
- Private medical insurance, dental cover, and critical illness cover options
- Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service
If this Anti Social Behaviour Officer role is of interest, please apply or contact.
Customer Focus Officer in Bristol employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Focus Officer in Bristol
✨Tip Number 1
Get to know the community you're applying to work in! Spend some time researching the local area and its challenges. This will help you connect with residents during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Focus Officer, you'll be dealing with various stakeholders. Role-play scenarios with friends or family to get comfortable discussing sensitive issues and resolving conflicts.
✨Tip Number 3
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. They can provide insider tips about the organisation and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Customer Focus Officer in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with anti-social behaviour cases. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Community Engagement: Since this role is all about being out in the community, share examples of how you've successfully engaged with residents or handled disputes. We love seeing candidates who can connect with people and make a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the best fit for the role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your ASB Cases
Make sure you brush up on your knowledge of anti-social behaviour cases. Familiarise yourself with common scenarios and resolutions, as well as the relevant laws and enforcement processes. This will show that you're not just experienced but also genuinely interested in the role.
✨Demonstrate Community Engagement Skills
Since this role is customer-facing, be prepared to discuss your experience working directly with residents and partner agencies. Share specific examples of how you've successfully resolved disputes or engaged with the community to foster a safer environment.
✨Showcase Your Organisational Skills
With a varied caseload, it's crucial to demonstrate your ability to manage time effectively. Bring examples of how you've prioritised tasks in previous roles, especially when dealing with multiple cases at once. This will highlight your organisational prowess.
✨Familiarity with Tech Tools
Since you'll be using housing management systems and CRM tools, make sure to mention any relevant experience you have with platforms like Orchard or Microsoft Dynamics. If you haven't used them before, do a bit of research to understand their functionalities and be ready to discuss how you'd adapt.