At a Glance
- Tasks: Engage with residents and support major retrofit projects for energy-efficient homes.
- Company: Leading social housing contractor focused on community impact.
- Benefits: 4-week contract, immediate start, Monday to Friday hours.
- Other info: Supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
Join a leading social housing contractor in a rewarding role that puts residents at the heart of major retrofit and decarbonisation projects. This position offers the opportunity to work on a large-scale programme improving the energy efficiency of homes across the North West, helping residents understand and engage with works that will make their homes warmer, more sustainable, and more cost-effective to run. This is a 4-week temporary contract with an immediate start available, offering consistent work with a well-established social housing contractor.
You will act as the key link between residents, communities, and operational teams, ensuring customers are kept informed, supported, and engaged throughout the delivery of works.
As a Customer Liaison Officer, you will be:
- Proactively following up on no-access properties to arrange retrofit survey appointments
- Acting as the main point of contact for residents throughout the programme
- Delivering clear and effective communication regarding planned works
- Building positive relationships with residents and local communities
- Managing customer enquiries, concerns, and complaints professionally and empathetically
- Coordinating access arrangements to support project delivery
- Resolving access-related issues and escalating concerns where appropriate
- Maintaining accurate records of resident communications and project activity
- Supporting community engagement initiatives across the programme
I'd love to speak to anyone who has:
- Previous experience working as a Customer Liaison Officer, Resident Liaison Officer, or in a similar customer-facing role
- Strong communication and stakeholder management skills
- Experience handling sensitive situations and difficult conversations
- Excellent negotiation and problem-solving abilities
- Good IT skills, including Microsoft Office
- The ability to work independently and manage a busy workload
Key requirements for this role:
- Previous Customer Liaison Officer experience
- Full UK Driving Licence
- Ability to start immediately
- Strong customer service and community engagement skills
Desirable experience:
- Previous experience within the Social Housing sector
- Experience supporting planned works, retrofit, decarbonisation, or maintenance programmes
The role is offering the following benefits:
- 4-week temporary contract
- Immediate start available
- Monday to Friday working pattern (8:00am – 4:30pm)
- Opportunity to work on a major retrofit and decarbonisation programme
- Experience working with a leading social housing contractor
- Resident-focused role with a strong community impact
- Supportive and collaborative working environment
This role is based in Chester, supporting projects across the Chester and Stoke regions. Due to the nature of the role, a full UK Driving Licence is essential.
If this role sounds like your next opportunity, please apply now or contact Olivia.
Customer Liaison Officer in Blacon employer: Niyaa People Ltd
Join a leading social housing contractor that prioritises residents and community engagement in a supportive and collaborative work environment. As a Customer Liaison Officer, you will play a vital role in enhancing the energy efficiency of homes across the North West, with opportunities for personal growth and development while making a meaningful impact on local communities. Enjoy a flexible working pattern and the chance to contribute to significant retrofit and decarbonisation projects that truly benefit residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Blacon
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and community impact. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Liaison Officer role. Plus, it could lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and community engagement. Think about specific examples from your past roles that highlight your skills in communication and problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and making a difference in the community.
We think you need these skills to ace Customer Liaison Officer in Blacon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a Customer Liaison Officer or in similar roles. We want to see how your skills align with the job description, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills:Since this role is all about keeping residents informed and engaged, it’s crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you’ve effectively communicated with customers or managed sensitive situations.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share specific instances where you’ve successfully resolved issues or handled difficult conversations. This will show us that you’re ready to tackle the challenges of the role head-on.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Liaison Officer. Familiarise yourself with the company's projects, especially those related to retrofit and decarbonisation. This will help you speak confidently about how your experience aligns with their goals.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, communication is key. Prepare examples of how you've effectively communicated with residents or stakeholders in the past. Think about times when you resolved issues or built relationships, and be ready to share these stories during the interview.
✨Demonstrate Empathy and Problem-Solving
Expect questions about handling difficult situations. Be prepared to discuss how you've managed sensitive conversations or complaints. Highlight your ability to empathise with residents while also finding practical solutions to their concerns.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the specific challenges they face in community engagement or how they measure success in their projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
