At a Glance
- Tasks: Be the go-to person for residents during repairs and maintenance projects.
- Company: Join a leading Housing Association making a difference in communities.
- Benefits: Competitive hourly rate, Monday to Friday schedule, and potential contract extension.
- Other info: Immediate start available; travel across Birmingham, Coventry, and Worcester required.
- Why this job: Make a real impact by supporting residents and ensuring smooth project communication.
- Qualifications: Experience in tenant liaison or similar roles with strong communication skills.
The predicted salary is between 36000 - 40000 £ per year.
Job Description
We are currently recruiting for an experienced Tenant Liaison Officer to support a leading Housing Association across Birmingham, Coventry, and Worcester.
This is an excellent opportunity to join a busy team delivering essential repairs and maintenance programmes within occupied residential properties.
The Role As a Tenant Liaison Officer, you will act as the key point of contact between residents, contractors, and the Housing Association throughout planned and ongoing maintenance works.
You will be responsible for ensuring residents are kept fully informed, supported, and updated throughout the duration of repair and refurbishment projects.
Key Responsibilities of a
- Tenant
- Liaison
Officer: Liaise with tenants before, during, and after repairs and maintenance works.
Provide clear and timely communication regarding project schedules, access requirements, and any changes to planned works.
Manage resident expectations and resolve queries or concerns professionally.
Support site teams in maintaining positive relationships with residents.
Conduct resident visits and attend community meetings where required.
Maintain accurate records of tenant communications and project updates.
Assist in monitoring customer satisfaction and addressing complaints effectively.
Requirements: Previous experience working as a Tenant Liaison Officer, Resident Liaison Officer, Customer Liaison Officer, or in a similar housing-related role.
Experience supporting repairs, refurbishment, planned maintenance, or social housing projects.
Excellent communication and customer service skills.
Ability to build positive relationships with residents, contractors, and stakeholders.
Strong organisational and administrative skills.
Full UK driving licence and access to a vehicle.
Ability to travel across Birmingham, Coventry, and Worcester as required.
What's on
Offer: Competitive hourly rate.
Monday to Friday working pattern.
Opportunity to work with a reputable Housing Association.
Potential for contract extension based on business needs.
Immediate start available.
If this Tenant Liaison Officer role is of interest, please apply or contact TPBN1_UKTJ
Tenant Liaison Officer in Birmingham employer: Niyaa People Ltd
Niyaa People Ltd is an excellent employer that values community engagement and employee development. Working as a Street Warden in Newark on Trent not only offers competitive pay but also provides a supportive work culture where your contributions directly impact the local neighbourhood. With opportunities for skill enhancement and a focus on fostering positive relationships within the community, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Niyaa People Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Niyaa People Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Officer in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Niyaa People Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Niyaa People Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Niyaa People Ltd!
How to prepare for a job interview at Niyaa People Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
