Niyaa People Ltd in Edgbaston, Birmingham, is seeking a Customer Resolution Manager to lead a dedicated complaints team within social housing. You will champion fair, timely outcomes, maintain Housing Ombudsman standards and act as a key liaison with regulators and senior stakeholders.
This permanent role offers hybrid working (3 days in the office, 2 days from home) and a salary of £55,000–£59,000. You will drive performance, develop the team and deliver service improvements benefiting tenants
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Senior Customer Resolution Lead - Housing Complaints in Birmingham employer: Niyaa People Ltd
Join a reputable organisation in Manchester that prioritises quality, safety, and compliance while offering a supportive work culture. As a Passive Fire Estimator, you will benefit from a permanent position with career progression opportunities, flexible working arrangements, and a comprehensive benefits package including healthcare and pension schemes. This role not only allows you to contribute to vital public sector projects but also fosters your professional growth in a collaborative environment.
