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- Tasks: Lead a team to manage tenancies and resolve complex housing issues.
- Company: Join a dynamic team in Birmingham with a focus on community support.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and strong leadership abilities required.
- Other info: Work in a supportive environment with a focus on customer service excellence.
The predicted salary is between 45000 - 60000 £ per year.
We're looking for a Housing Service Manager to join a team in Birmingham on a permanent basis. This is a hybrid role, with a mix of home and office working, on a permanent contract.
Key Responsibilities of a Housing Service Manager:
- Manage a team and ensure tenancies are managed properly and in line with policies and best practice.
- Review tenancy cases regularly and handle any complex issues.
- Deal with tenancy breaches like ASB, property condition problems, or missed appointments, ensuring the right balance between enforcement and supporting vulnerable tenants.
- Track team performance and ensure targets are being met.
- Work closely with other teams to build a clear picture of how well tenancies are being managed.
- Improve the way tenancy management is reported, utilising technology and supporting your team to develop their skills.
What We’d Love To See From You:
- Proven experience in housing management, neighbourhood services or a related field.
- Strong leadership skills with the ability to motivate and guide customer-facing teams.
- Experience managing complex ASB and tenancy management cases to resolution.
- Sound understanding of performance management and service improvement methodologies.
- Experience of liaising with stakeholders and councillors.
- Excellent communication, organisation and problem-solving skills.
- Resilience and a genuine passion for delivering great customer service.
What’s on Offer For This Housing Service Manager Role:
- Salary: £54,500 - £59,500
- Location: Birmingham (Hybrid working)
- Full time position
- Managing 7 direct reports
If this Housing Service Manager role is of interest please apply or contact.
Housing Service Manager in Birmingham employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Housing Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenancy management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've motivated teams and handled complex cases. Highlighting your ability to balance enforcement with support will resonate well with hiring managers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Housing Service Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Service Manager role. Highlight your experience in housing management and any leadership roles you've had. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve managed complex tenancy cases or improved team performance. This helps us see the impact you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Keep it engaging and personal – we love to see your personality come through!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on housing management principles and the specific challenges faced in Birmingham. Familiarise yourself with local policies and best practices, as well as any recent changes in legislation that could impact tenancy management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team or resolved conflicts. Be ready to discuss your approach to performance management and how you support your team’s development.
✨Be Ready for Complex Scenarios
Expect questions about handling complex ASB cases or tenancy breaches. Prepare to discuss specific situations where you balanced enforcement with support for vulnerable tenants, highlighting your problem-solving skills and resilience.
✨Engage with Stakeholders
Demonstrate your experience in liaising with stakeholders and councillors. Have a few examples ready that showcase your communication skills and how you’ve built relationships to improve service delivery.
