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- Tasks: Support tenants and manage housing queries while providing top-notch customer service.
- Company: Local housing association in Birmingham with a focus on community support.
- Benefits: Hybrid working, competitive salary, and a chance to grow your career in housing services.
- Why this job: Make a real difference in people's lives while developing valuable skills in social housing.
- Qualifications: Experience in social housing and strong communication skills are essential.
- Other info: Join a dynamic team with opportunities for professional growth and development.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for multiple Housing Assistant roles on behalf of a local housing association based in Birmingham. This is an excellent opportunity for candidates with social housing experience who are looking to build or further develop their career within housing services.
As a Housing Assistant, you will play a key role in supporting the Housing Management team, acting as a first point of contact for tenants and ensuring a high-quality customer service experience.
The Role:
In this Housing Assistant position, you will manage a busy housing inbox and respond to a wide range of tenant-related queries. You will support tenancy and neighbourhood management activities while working closely with Housing Officers and other internal teams. This role offers hybrid working, combining office and home-based work.
Key Responsibilities of a Housing Assistant:
- Manage and respond to enquiries via the housing inbox, phone and digital channels
- Provide excellent customer service to tenants, dealing with day-to-day housing-related queries
- Support Housing Officers with tenancy management administration
- Log, track and update customer queries accurately on housing management systems
- Liaise with internal departments to resolve tenant issues efficiently
- Ensure communication with tenants is professional, timely and customer-focused
- Support compliance with housing policies and procedures
What We'd Love To See:
- Previous experience in a Housing Assistant or similar housing support role
- Experience working within social housing (essential)
- Strong customer service and communication skills
- Ability to manage a busy inbox and prioritise workloads effectively
- Good IT skills and experience using housing management systems
- A proactive and organised approach to work
What's On Offer:
- 6 month fixed term contract
- Hybrid working
- Birmingham Based
If this Housing Assistant role is for you then please apply or contact (url removed).
Housing Assistant in Birmingham employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing services. Think about your past experiences and how they relate to the role of a Housing Assistant. We want you to shine when it comes to showcasing your customer service skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Housing Assistant position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest Housing Assistant roles listed there, and applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Housing Assistant in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and customer service. We want to see how your skills match the Housing Assistant role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing services and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As a Housing Assistant, communication is key. In your application, demonstrate your ability to handle tenant queries and work with internal teams. Use clear and concise language to show us you mean business!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen to join us at StudySmarter!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific responsibilities of a Housing Assistant. Familiarise yourself with common tenant queries and how to handle them, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be prepared to discuss how you would handle difficult situations or complaints from tenants.
✨Demonstrate Your Organisational Skills
With a busy inbox and multiple tasks to juggle, it's crucial to highlight your ability to prioritise and manage workloads effectively. Share specific strategies you use to stay organised, such as using digital tools or creating to-do lists.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. Consider asking about the team dynamics, the types of challenges the Housing Management team faces, or how success is measured in this position.
