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For Companies At a Glance
- Tasks: Lead housing service improvements and enhance neighbourhood quality.
- Company: Established housing organisation in the West Midlands with a new team.
- Benefits: Permanent contract, hybrid working, competitive salary, and company benefits.
- Why this job: Make a real difference in communities and improve residents' lives.
- Qualifications: Experience in housing service delivery and project management.
- Other info: Join a dynamic team focused on positive change and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Join a new team within a large, established housing organisation in the West Midlands. We are looking for a Customer Engagement Manager to lead the delivery of housing service improvement initiatives across targeted neighbourhoods and intervention schemes. This is a pivotal role focused on improving service performance, estate management standards, neighbourhood quality, and long-term tenancy outcomes across the organisation.
Key Responsibilities:
- Lead the development and delivery of housing service improvement plans, ensuring neighbourhood and estate services are consistent, effective, and aligned with organisational priorities.
- Use resident feedback, performance data, and operational insight to identify service gaps and drive continuous improvement across neighbourhood and estate management services.
- Work collaboratively with property services, tenancy services, neighbourhood teams, and commercial functions to implement joined-up solutions that improve service delivery and customer outcomes.
- Support and coordinate initiatives addressing anti-social behaviour, environmental standards, estate management, and community safety, ensuring a proactive and preventative approach.
- Lead and manage service improvement and neighbourhood projects, ensuring delivery within agreed scope, budget, and timescales.
- Develop and implement targeted improvement strategies to reduce tenancy failures, improve neighbourhood performance, and strengthen housing management outcomes.
What We Would Love To See From You:
- Proven experience in housing service delivery, estate management, repairs, or environmental services, with a strong track record of driving service improvement and performance improvement.
- Demonstrable experience of leading change, implementing new ways of working, and managing improvement projects within a housing or related environment.
- Strong knowledge of housing management and neighbourhood services, with experience improving service quality, tenancy sustainment, and estate performance.
What's On Offer:
- Permanent contract
- Hybrid working
- Competitive salary
- Company benefits
Customer Engagement Manager in Birmingham employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those already working in customer engagement roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or interviews, be ready to discuss specific examples of how you've improved service delivery or tackled challenges in previous roles.
✨Tip Number 3
Stay proactive! Don’t just wait for job postings to pop up. Reach out directly to organisations you admire, like ours, and express your interest in contributing to their customer engagement initiatives.
✨Tip Number 4
Keep it real! During interviews, be honest about your experiences and how they relate to the role. We appreciate authenticity and want to see how your unique background can help us improve our services.
We think you need these skills to ace Customer Engagement Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing service delivery and estate management. We want to see how your skills align with our goals for improving service performance and neighbourhood quality.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven service improvement in previous roles. We love to see quantifiable results that demonstrate your impact on tenancy outcomes and community safety.
Use Clear and Concise Language: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your passion for enhancing customer engagement shines through in every sentence.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Customer Engagement Manager. Familiarise yourself with housing service improvement initiatives and how they align with organisational priorities. This will show that you're not just interested in the role, but that you understand its impact.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully led change or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your proven experience in housing service delivery and project management.
✨Engage with the Interviewers
Don’t just wait for questions; engage with your interviewers. Ask insightful questions about their current challenges in neighbourhood services or how they measure success in service improvement. This shows your proactive approach and genuine interest in the role.
✨Be Solution-Oriented
Think about potential service gaps or areas for improvement within their organisation and come prepared with ideas. Discussing how you would address issues like anti-social behaviour or estate management can set you apart as a candidate who’s ready to make a difference.
