At a Glance
- Tasks: Support residents through energy-efficiency improvements and manage customer enquiries.
- Company: Leading social housing contractor focused on making homes greener and more affordable.
- Benefits: 12-week contract, supportive team, and meaningful community impact.
- Other info: Immediate start available with a dynamic work environment.
- Why this job: Make a real difference in local communities while developing your communication skills.
- Qualifications: Experience in customer-facing roles and strong problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run.
As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, and engaged throughout the delivery of planned works.
Key Responsibilities- Arrange and follow up retrofit survey appointments, including no-access properties
- Build positive relationships with residents and local communities
- Communicate planned works clearly and effectively
- Manage customer enquiries, concerns, and complaints professionally
- Coordinate property access to support project delivery
- Resolve access issues and escalate concerns when required
- Maintain accurate records of resident interactions
- Support community engagement activities across the programme
- Previous experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Liaison Officer, or similar customer-facing role
- Strong communication, negotiation, and problem-solving skills
- Experience managing sensitive situations and difficult conversations
- Good IT skills, including Microsoft Office
- Ability to work independently and manage a busy workload
- Full UK Driving Licence
- Available to start immediately
- 12-week temporary contract
- Immediate start available
- Monday to Friday, 8:00am - 4:30pm
- Opportunity to work on a high-profile retrofit programme
- Supportive team environment
- Meaningful role making a positive impact in local communities
Based in Chester, supporting projects across Chester and Stoke. A full UK Driving Licence is essential due to travel requirements.
If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Olivia.
Customer Liaison Officer in Birkenhead employer: Niyaa People Ltd
As a leading social housing contractor, we pride ourselves on fostering a supportive and inclusive work culture that empowers our employees to make a meaningful impact in local communities. Our Customer Liaison Officers play a crucial role in enhancing residents' lives through energy-efficient improvements, and we offer opportunities for professional growth within a collaborative team environment. Located in Chester, you will enjoy the benefits of working in a vibrant area while contributing to a high-profile retrofit programme that prioritises sustainability and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Birkenhead
✨Tip Number 1
Get to know the company! Research their projects and values, especially around energy efficiency and community engagement. This will help you tailor your conversations and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your communication skills. As a Customer Liaison Officer, you'll need to handle various situations with residents. Role-play difficult conversations with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even give you tips on what the hiring team is looking for!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing this role.
We think you need these skills to ace Customer Liaison Officer in Birkenhead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience as a Customer Liaison Officer. We want to see how your skills match the job description, so don’t hold back on showcasing your communication and problem-solving abilities!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role!
Show Your Passion:Let your enthusiasm for the role shine through in your application. We’re looking for someone who genuinely cares about making a positive impact in local communities, so share any relevant experiences that demonstrate your commitment to this cause.
Apply Through Our Website:To maximise your chances of being considered, make sure to apply directly through our website. It’s the best way for us to receive your application and ensures you’re in the loop with any updates regarding your application status!
How to prepare for a job interview at Niyaa People Ltd
✨Know the Programme Inside Out
Before your interview, make sure you understand the retrofit and decarbonisation programme. Familiarise yourself with how it impacts residents and the community. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, strong communication is key. Prepare examples of how you've effectively communicated with residents or managed difficult conversations in the past. This will demonstrate your ability to handle sensitive situations professionally.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved access issues or managed customer complaints. Be ready to discuss your approach and the outcomes. This will highlight your problem-solving skills and your capability to manage a busy workload.
✨Engage with Community Engagement Activities
Research any community engagement initiatives related to the programme. Be prepared to discuss how you would support these activities and why they matter. Showing that you care about making a positive impact will resonate well with the interviewers.
