At a Glance
- Tasks: Support residents through energy-efficiency improvements and manage customer enquiries.
- Company: Leading social housing contractor focused on retrofitting and decarbonisation.
- Benefits: Meaningful role with a positive impact on local communities.
- Other info: Immediate start available; based in Chester with travel across the North West.
- Why this job: Make homes warmer and greener while engaging with residents.
- Qualifications: Experience in customer-facing roles and good IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run.
As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, and engaged throughout the delivery of planned works.
- Arrange and follow up retrofit survey appointments, including no-access properties
- Build positive relationships with residents and local communities
- Manage customer enquiries, concerns, and complaints professionally
- Coordinate property access to support project delivery
- Support community engagement activities across the programme
Previous experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Liaison Officer, or similar customer-facing role.
Good IT skills, including Microsoft Office.
Full UK Driving Licence.
Available to start immediately.
12-week temporary contract.
Immediate start available, Monday to Friday, 8:00am - 4:30pm.
Meaningful role making a positive impact in local communities.
Based in Chester, supporting projects across Chester and Stoke. A full UK Driving Licence is essential due to travel requirements.
If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Olivia.
Contract Liaison Officer (Permanent) in Birkenhead employer: Niyaa People Ltd
As a leading social housing contractor, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and community impact. Our team enjoys a range of benefits, including flexible working hours and opportunities for professional development, all while making a meaningful difference in the lives of residents across Chester and Stoke through our energy-efficiency initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Liaison Officer (Permanent) in Birkenhead
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Niyaa People Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Niyaa People Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Contract Liaison Officer (Permanent) in Birkenhead
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Niyaa People Ltd.
How to prepare for a job interview at Niyaa People Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Niyaa People Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Niyaa People Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
