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- Tasks: Manage anti-social behaviour cases and support community safety through direct engagement.
- Company: Local authority housing management team in Bristol with a focus on community well-being.
- Benefits: Competitive salary, hybrid working, generous leave, and wellness perks.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing or ASB management and strong case handling skills.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen for an experienced Anti Social Behaviour Officer to join a local authority housing management team in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, working across neighbourhood patches to manage anti-social behaviour cases and support safer, more sustainable communities. Most of your time will be spent in the community conducting visits, interviews, and resident appointments, with the flexibility to complete administrative and casework tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch.
Key Responsibilities of an Anti Social Behaviour Officer:
- Manage a varied caseload of anti-social behaviour (ASB) reports from initial complaint through to resolution
- Carry out estate visits, interviews, and evidence gathering in relation to ASB cases
- Work closely with tenants, complainants, and alleged perpetrators to investigate and resolve disputes
- Take appropriate enforcement action where necessary, including warnings, tenancy enforcement, and legal escalation
- Provide day-to-day housing management support across designated neighbourhood patches
- Maintain accurate case records using housing management systems and CRM tools
- Liaise with Police, PCSOs, safeguarding teams, and partner agencies to support effective case resolution
- Support tenancy sustainment by addressing nuisance behaviour and promoting positive tenant engagement
- Monitor risk and safeguarding concerns, making appropriate referrals in line with procedures
- Complete timely and accurate case updates, reports, and administrative duties between visits
Ideal Candidate:
- Experienced Housing or ASB Officer with strong knowledge of frontline tenancy and case management
- Confident handling complex ASB cases, including evidence gathering and enforcement processes
- Able to work independently, managing a high-volume and varied caseload
- Comfortable working in the community and engaging directly with residents and partner agencies
- Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar)
- Well organised with strong prioritisation skills and attention to detail
- Full UK driving licence and willingness to travel across patch
Benefits of this Anti Social Behaviour Officer role:
- Competitive salary (dependent on experience)
- Hybrid working arrangement
- 25 days annual leave plus bank holidays (increasing annually up to 30 days)
- Option to buy or sell annual leave
- 3 additional wellbeing days plus 2 paid volunteering days
- Generous matched pension scheme up to 12%
- Life assurance (4x salary)
- Enhanced maternity, paternity, and adoption pay
- Private medical insurance, dental cover, and critical illness cover options
- Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service
If this Anti Social Behaviour Officer role is of interest, please apply or contact.
Anti Social Behaviour Officer in Bath employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti Social Behaviour Officer in Bath
✨Tip Number 1
Get to know the community you're applying to work in. Spend some time researching Bristol and its neighbourhoods, especially the areas where you'll be managing anti-social behaviour cases. This will help you connect with residents and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your communication skills! As an Anti Social Behaviour Officer, you'll be dealing with a variety of people, from tenants to police officers. Role-play interviews or conversations with friends to build your confidence and ensure you can handle tough discussions with ease.
✨Tip Number 3
Showcase your experience with case management systems. If you've used any housing management or CRM tools before, be ready to discuss how you’ve leveraged them to manage your caseload effectively. This will demonstrate your ability to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Anti Social Behaviour Officer in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with anti-social behaviour cases. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and how it relates to the role. Remember, less is often more!
Show Your Passion for Community Work: This role is all about engaging with the community, so let your enthusiasm shine through! Share any relevant experiences that demonstrate your commitment to creating safer, more sustainable communities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your ASB Cases
Familiarise yourself with common anti-social behaviour scenarios and the processes involved in resolving them. Be ready to discuss specific cases you've handled, showcasing your problem-solving skills and how you engaged with tenants and partner agencies.
✨Demonstrate Community Engagement
Since this role is customer-facing, prepare examples of how you've successfully interacted with residents in previous roles. Highlight your ability to build rapport and trust within the community, as well as any initiatives you've led to promote positive tenant engagement.
✨Showcase Your Organisational Skills
With a varied caseload, it's crucial to demonstrate your organisational abilities. Bring up tools or methods you use to manage your time and tasks effectively, especially when balancing fieldwork with administrative duties. Mention any experience with housing management systems or CRM platforms.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and enforcement actions. Think through potential situations you might face in the role and how you would approach them, ensuring you convey your understanding of legal escalation and safeguarding procedures.