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- Tasks: Maximise rental income and support tenants in sustaining their tenancies.
- Company: Established social housing provider with a supportive environment.
- Benefits: Flexible part-time hours, competitive salary, and generous holiday allowance.
- Other info: Hybrid working model with opportunities for training and personal development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in rent arrears recovery and strong communication skills required.
The predicted salary is between 23108 - 23108 £ per year.
We are working with a large and well-established social housing provider who are looking to recruit a Part-Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.
The Role: You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office-based hybrid working with regular patch visits to tenants' homes.
Key responsibilities of an Income Officer include:
- Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support
- Carrying out home visits and patch-based work to engage with tenants and prevent escalation of debt
- Negotiating repayment plans and providing budgeting and welfare advice
- Taking appropriate legal action where necessary, including preparing cases for court
- Working closely with Housing Officers, Support Services and external agencies
- Ensuring accurate case recording and compliance with organisational policies and procedures
- Supporting tenancy sustainment and identifying vulnerability at an early stage
We are looking for someone who:
- Has experience working in rent arrears, income recovery or housing management
- Understands housing legislation and welfare benefits (including Universal Credit)
- Is confident conducting home visits and managing difficult conversations
- Can work independently and manage a varied caseload
- Holds a full UK driving licence and has access to a vehicle (essential)
- Has strong communication and negotiation skills
What's on Offer:
- Permanent part-time role 22.5 hours per week
- Salary: up to £23,108 pro rata
- Hybrid working model with a mix of office, home working and patch visits
- Mileage paid for business travel
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Opportunities for training and development
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
If this Income Officer role is of interest, please apply or contact JBRP1_UKTJ.
Locations
Income Officer in Bath, Somerset employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Bath, Somerset
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky conversations! Since the role involves managing difficult discussions with tenants, practice your negotiation skills. Role-play with a friend or family member to build your confidence before any interviews.
✨Tip Number 3
Show off your knowledge of housing legislation! Brush up on relevant laws and welfare benefits, especially Universal Credit. Being well-versed in these areas will not only impress interviewers but also demonstrate your commitment to the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application for the Income Officer position. Plus, it shows you're serious about joining our team and ready to make a difference in the housing community.
We think you need these skills to ace Income Officer in Bath, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in rent arrears recovery and tenancy sustainment. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and how your background makes you a great fit for our team. Keep it friendly and professional.
Showcase Your Communication Skills: As an Income Officer, strong communication is key. In your application, give examples of how you've successfully managed difficult conversations or negotiated repayment plans. We love to see real-life examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and welfare benefits, especially Universal Credit. Being able to discuss these topics confidently will show that you're well-prepared and understand the role's requirements.
✨Showcase Your Experience
Prepare specific examples from your past work in rent arrears recovery or housing management. Highlight situations where you successfully managed a caseload, negotiated repayment plans, or conducted home visits. This will demonstrate your practical experience and problem-solving skills.
✨Practice Those Tough Conversations
Since the role involves managing difficult conversations, it’s a good idea to role-play some scenarios with a friend or family member. This will help you feel more comfortable discussing sensitive topics and negotiating with tenants during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's approach to tenancy sustainment and how they support their Income Officers. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.