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- Tasks: Manage anti-social behaviour cases and support community safety through direct engagement.
- Company: Local authority housing management team in Bristol with a focus on community well-being.
- Benefits: Competitive salary, hybrid working, generous leave, and wellness perks.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing or ASB management and strong case handling skills.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen for an experienced Anti Social Behaviour Officer to join a local authority housing management team in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, working across neighbourhood patches to manage anti-social behaviour cases and support safer, more sustainable communities. Most of your time will be spent in the community conducting visits, interviews, and resident appointments, with the flexibility to complete administrative and casework tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch.
Key Responsibilities of an Anti Social Behaviour Officer:
- Manage a varied caseload of anti-social behaviour (ASB) reports from initial complaint through to resolution
- Carry out estate visits, interviews, and evidence gathering in relation to ASB cases
- Work closely with tenants, complainants, and alleged perpetrators to investigate and resolve disputes
- Take appropriate enforcement action where necessary, including warnings, tenancy enforcement, and legal escalation
- Provide day-to-day housing management support across designated neighbourhood patches
- Maintain accurate case records using housing management systems and CRM tools
- Liaise with Police, PCSOs, safeguarding teams, and partner agencies to support effective case resolution
- Support tenancy sustainment by addressing nuisance behaviour and promoting positive tenant engagement
- Monitor risk and safeguarding concerns, making appropriate referrals in line with procedures
- Complete timely and accurate case updates, reports, and administrative duties between visits
Ideal Candidate:
- Experienced Housing or ASB Officer with strong knowledge of frontline tenancy and case management
- Confident handling complex ASB cases, including evidence gathering and enforcement processes
- Able to work independently, managing a high-volume and varied caseload
- Comfortable working in the community and engaging directly with residents and partner agencies
- Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar)
- Well organised with strong prioritisation skills and attention to detail
- Full UK driving licence and willingness to travel across patch
Benefits of this Anti Social Behaviour Officer role:
- Competitive salary (dependent on experience)
- Hybrid working arrangement
- 25 days annual leave plus bank holidays (increasing annually up to 30 days)
- Option to buy or sell annual leave
- 3 additional wellbeing days plus 2 paid volunteering days
- Generous matched pension scheme up to 12%
- Life assurance (4x salary)
- Enhanced maternity, paternity, and adoption pay
- Private medical insurance, dental cover, and critical illness cover options
- Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service
If this Anti Social Behaviour Officer role is of interest, please apply or contact.
Locations
Anti Social Behaviour Officer in Bath, Somerset employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti Social Behaviour Officer in Bath, Somerset
✨Tip Number 1
Get to know the local community! As an Anti Social Behaviour Officer, you'll be spending a lot of time out and about. Familiarise yourself with the neighbourhoods you’ll be working in, so you can build rapport with residents and understand their concerns better.
✨Tip Number 2
Network like a pro! Connect with local agencies, police, and community groups. Building these relationships will not only help you gather evidence but also support effective case resolutions. Plus, it shows you're proactive and committed to making a difference.
✨Tip Number 3
Stay organised! With a varied caseload, it's crucial to keep track of your cases and deadlines. Use tools like CRM systems effectively to manage your workload and ensure timely updates. This will make your life easier and help you stay on top of everything.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application and get you on board. Make sure to highlight your experience with ASB cases and your ability to engage with the community – that’s what we’re looking for!
We think you need these skills to ace Anti Social Behaviour Officer in Bath, Somerset
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with anti-social behaviour cases. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Community Engagement: Since this role is all about working in the community, let us know about your previous experiences engaging with residents and partner agencies. Share specific examples that demonstrate your ability to handle complex situations effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your ASB Stuff
Make sure you brush up on your knowledge of anti-social behaviour laws and case management processes. Familiarise yourself with common issues faced in the community and think about how you would handle them. This will show that you're not just interested in the role, but that you understand the challenges it entails.
✨Showcase Your People Skills
Since this role is all about engaging with residents and partner agencies, be ready to demonstrate your communication skills. Prepare examples of how you've successfully resolved disputes or managed difficult conversations in the past. This will highlight your ability to work effectively in a customer-facing role.
✨Get Organised
With a varied caseload, organisation is key. Bring along any tools or methods you use to keep track of your cases and prioritise tasks. Discussing your approach to time management and record-keeping will reassure the interviewers that you can handle the demands of the job.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the types of cases you'll be handling, and how success is measured in this role. This shows your genuine interest in the position and helps you gauge if the organisation is the right fit for you.