At a Glance
- Tasks: Support tenants by managing rent and service charge queries and calculations.
- Company: Join a well-established Housing Association with a collaborative team culture.
- Benefits: Enjoy hybrid working, a stable 69-month contract, and a meaningful role.
- Other info: Based in Birmingham with great transport links and a supportive team environment.
- Why this job: Make a real impact on over 70,000 tenants while developing your expertise.
- Qualifications: Experience in housing or finance, strong Excel skills, and excellent communication.
The predicted salary is between 30000 - 40000 € per year.
Join a well-established Housing Association in a fulfilling role that plays a key part in delivering essential services to tenants, on a 69 month contract with consistent and stable work. This Rent Setting & Service Charge Admin position offers the opportunity to support the delivery of accurate rent and service charge calculations, ensuring over 70,000 tenants are well-informed and supported through annual changes.
You will be working as part of a small, collaborative team during a busy and critical period, helping to coordinate processes, manage queries, and ensure a high standard of service delivery. This is a rewarding role for someone who enjoys working with data, problem-solving, and supporting both customers and internal teams. The Rent Setting & Service Charge Admin role is ideal for someone looking to develop their expertise within a specialist area of housing.
We would love to hear from anyone with a background as a Rent Officer, Service Charge Officer, Income Officer, Finance Officer, or Housing Administrator, or experience within housing, finance, or customer service environments, especially if you are looking to develop your expertise within rent setting and service charges. This opportunity is perfect for candidates who want to build on existing experience and take the next step in their career.
As a Rent Setting & Service Charge Admin, you will be:
- Managing a high volume of rent and service charge queries via email and phone
- Coordinating responses to tenant queries and complaints with internal teams
- Using Excel and Power BI to calculate accurate service charges
- Supporting with mail merges and tenant communications
- Providing guidance and support to managers and colleagues
We would love to speak to anyone who has:
- Experience working with rents and service charges within social housing
- Strong Excel skills, including functions such as XLOOKUP
- Experience handling customer queries both in writing and over the phone
- Strong attention to detail and the ability to manage a high-volume workload
- Confidence using a range of IT systems, including Microsoft Office
Key requirements for this role include:
- Working knowledge of legislation relating to rents and service charges
- Strong data handling and analytical skills
- Excellent communication and stakeholder engagement skills
The role is offering the following benefits:
- Hybrid working (minimum 3 days in the office, 2 days from home)
- A 69 month contract with consistent, stable work
- A meaningful role where your work directly impacts tenants
- A supportive, collaborative team environment
This role is based in Birmingham, with a hybrid working model. The city is well connected, with major road networks including the M6, M5, and A38, making commuting straightforward. Birmingham also benefits from excellent public transport links, including trains, buses, and tram services, providing easy access across the city and surrounding areas.
If this role sounds like your next opportunity, please apply now or contact Ryan Stewart on 0121 798 3287.
Rent & Service Charge Administrator in Basingstoke employer: Niyaa People Ltd
Join a well-established Housing Association in Birmingham, where you will be part of a supportive and collaborative team dedicated to delivering essential services to over 70,000 tenants. With a focus on employee growth, this role offers hybrid working options and the chance to develop your expertise in rent setting and service charges, all while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Rent & Service Charge Administrator in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of rent and service charge legislation. Being able to discuss relevant topics confidently will show potential employers that you’re serious about the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable answering common questions. This will help you articulate your experience and skills effectively when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are eager to join our collaborative team.
We think you need these skills to ace Rent & Service Charge Administrator in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in housing, finance, or customer service, and don’t forget to showcase your Excel skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience aligns with the responsibilities of the Rent Setting & Service Charge Admin position.
Show Off Your Data Skills:Since this role involves a lot of data handling, be sure to mention any relevant experience with Excel and Power BI. If you’ve used specific functions like XLOOKUP, let us know!
Apply Through Our Website:We’d love to see your application! Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Numbers
Since this role involves managing rent and service charge calculations, brush up on your Excel skills. Be prepared to discuss how you've used functions like XLOOKUP in previous roles. Maybe even bring a few examples of how you’ve solved data-related problems.
✨Understand the Legislation
Familiarise yourself with the relevant legislation surrounding rents and service charges. This knowledge will not only help you answer questions confidently but also show that you're serious about the role and understand its importance in the housing sector.
✨Practice Your Communication Skills
As you'll be handling tenant queries, practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios where you might need to explain complex information to tenants or collaborate with internal teams.
✨Show Your Problem-Solving Skills
Think of specific examples from your past experience where you've successfully managed high-volume workloads or resolved customer complaints. Highlighting these situations will demonstrate your ability to thrive in a busy environment and your commitment to excellent service delivery.
