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- Tasks: Lead on tackling anti-social behaviour and protect residents' wellbeing.
- Company: Join a dynamic housing organisation in Birmingham making a real difference.
- Benefits: Enjoy a temporary role with potential for impactful work and community engagement.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Experience in handling ASB cases is essential; passion for community welfare is a plus.
- Other info: This is a temporary position, perfect for those looking to gain valuable experience.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for an experienced ASB Officer to join a dynamic housing organisation in Birmingham on a temporary basis. This is a hands-on role where you\’ll take the lead on tackling anti-social behaviour, protecting residents\’ wellbeing through a balanced approach of investigation, enforcement, prevention, and early intervention.
You\’ll manage a varied and complex caseload, working closely with internal teams and external partners to resolve ASB effectively, reduce repeat incidents, and contribute to safer, well-managed neighbourhoods.
Responsibilities of an ASB Officer:
- Manage a full ASB caseload, leading cases from initial complaint through to resolution, in line with policies, procedures, and current legislation.
- Conduct initial triage meetings to assess risk, vulnerability, and safeguarding concerns, ensuring appropriate actions and support are put in place at the earliest opportunity.
- Lead on complex and high-risk ASB cases, including safeguarding, domestic abuse, hate crime, and vulnerability, taking decisive action to remove immediate risks and support longer-term solutions.
- Gather, prepare, and manage customer statements and witness statements, ensuring evidence is robust, accurate, and suitable for legal proceedings.
- Prepare legal case files and attend court hearings where required, presenting evidence and working closely with legal teams.
- Carry out regular ASB case reviews, ensuring cases are progressing appropriately, actions are proportionate, and outcomes are clearly recorded.
- Work collaboratively with neighbourhood, tenancy, property, and community safety teams to address nuisance behaviour, environmental issues, and design-out-crime initiatives.
- Build effective working relationships with external agencies, including police, local authorities, social services, and support providers.
- Produce monthly performance and casework reports to keep senior leaders informed of trends, risks, and outcomes.
- Analyse ASB data and case outcomes to identify patterns, improve service delivery, and support preventative and training initiatives.
What We\’d Love To See From You:
- Proven experience working as an ASB Officer within a housing association, local authority, or similar organisation.
- Strong knowledge of ASB legislation, safeguarding, tenancy enforcement, and legal processes, including experience preparing cases for court.
- Confidence managing complex, high-volume caseloads, prioritising effectively in a fast-paced environment.
- A collaborative, solutions-focused professional who is comfortable working across teams and with partner agencies.
- Excellent communication, negotiation, and organisational skills, with the ability to remain calm and professional under pressure.
- A proactive, improvement-focused mindset, with a commitment to learning and continuous service improvement.
If this ASB Officer role is for you please apply or contact
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASB Officer
✨Tip Number 1
Familiarise yourself with the specific anti-social behaviour policies and legislation relevant to Birmingham. Understanding local laws and regulations will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals already working in housing or community safety roles. Attend local events or join online forums where you can connect with others in the field, as this can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think about past experiences where you've successfully dealt with anti-social behaviour or conflict resolution, and be ready to discuss your approach and outcomes.
✨Tip Number 4
Research the housing organisation thoroughly. Understand their values, mission, and recent initiatives related to community safety. This knowledge will help you tailor your responses and show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace ASB Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of an ASB Officer. Highlight key skills and experiences that align with tackling anti-social behaviour, as this will help you tailor your application.
Tailor Your CV: Customise your CV to reflect your experience in handling ASB cases. Include specific examples of your previous work in investigation, enforcement, and preventative measures related to anti-social behaviour.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community wellbeing and your commitment to addressing anti-social behaviour. Use this opportunity to explain why you are the perfect fit for the role and how your background aligns with the organisation's goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Niyaa People Ltd
✨Understand Anti-Social Behaviour (ASB)
Make sure you have a solid grasp of what constitutes anti-social behaviour and the various strategies used to tackle it. Familiarise yourself with relevant legislation and policies that govern ASB, as this will demonstrate your knowledge and commitment to the role.
✨Showcase Your Investigative Skills
Prepare examples from your past experience where you've successfully handled ASB cases. Highlight your investigative techniques, how you gathered evidence, and the outcomes of your interventions. This will show your practical understanding of the role.
✨Emphasise Communication and Collaboration
ASB Officers often work with various stakeholders, including residents, local authorities, and law enforcement. Be ready to discuss how you’ve effectively communicated and collaborated with different parties in previous roles to resolve issues.
✨Demonstrate a Preventative Approach
Discuss any initiatives or programmes you've been involved in that aimed to prevent ASB before it occurs. This could include community engagement activities or educational workshops. Showing a proactive mindset will resonate well with the interviewers.
