At a Glance
- Tasks: Lead a small team to deliver top-notch customer service and support during organisational change.
- Company: Established social housing provider in West Wales with a commitment to community.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team during an exciting period of transition.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing customer service teams and strong coaching abilities.
The predicted salary is between 30000 - 40000 € per year.
An established social housing provider in West Wales is seeking an experienced Customer Service Team Leader to oversee its customer contact team during a period of internal transition. This interim opportunity will involve managing a small team of approximately 4-5 FTE Customer Service Advisors who handle a broad range of tenant enquiries relating to housing management services. The successful candidate will provide confident day-to-day leadership, performance management, coaching, and operational support to ensure the team delivers an excellent customer experience.
Key Responsibilities of a Customer Service Team Leader:
- Leading and supervising a small customer service/contact centre team
- Managing day-to-day team performance, attendance, and productivity
- Coaching and supporting advisors to deliver high-quality customer service
- Managing challenging performance or behaviour issues where required
- Monitoring customer enquiries and ensuring effective resolution
- Using Microsoft Dynamics to oversee customer interactions and team activity
- Working closely with housing management colleagues and stakeholders
- Supporting service delivery during a period of organisational change
About You:
- Previous experience managing or supervising a customer service or contact centre team
- Strong people management and coaching skills
- Confident managing performance and supporting improvement plans
- Calm, professional, and organised under pressure
Customer Service Team Leader in Aberystwyth employer: Niyaa People Ltd
As an established social housing provider in West Wales, we pride ourselves on fostering a supportive and collaborative work environment that prioritises employee growth and development. Our commitment to excellent customer service is matched by our dedication to our team, offering comprehensive training, coaching opportunities, and a culture that values every member's contribution during this exciting period of transition. Join us to make a meaningful impact in the community while enjoying a rewarding career with a focus on work-life balance and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Aberystwyth
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer service field. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Service Team Leaders and practice your responses. We all know that confidence is key, so the more you prepare, the better you'll perform.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and improved performance. This will help you stand out as the perfect fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Service Team Leader in Aberystwyth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing customer service teams. We want to see how you've led teams before, so don’t hold back on those examples!
Showcase Your Skills:In your cover letter, emphasise your people management and coaching skills. We’re looking for someone who can inspire their team, so share any relevant experiences that demonstrate this.
Be Clear and Concise:When filling out the application, keep your answers clear and to the point. We appreciate straightforward communication, especially when it comes to customer service!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you’re familiar with the company and its services. Research their approach to customer service, especially in the context of social housing. This will help you demonstrate your understanding of their needs and how you can contribute.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you successfully led a team or managed performance issues. Be ready to discuss your coaching style and how you’ve helped team members improve their skills and deliver excellent customer service.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a challenging team member or resolving a tenant's complaint. Think through potential scenarios and how you would approach them, highlighting your calm and professional demeanour.
✨Familiarise Yourself with Microsoft Dynamics
Since the role involves using Microsoft Dynamics, it’s a good idea to brush up on your knowledge of this software. If you have experience with it, be prepared to discuss how you’ve used it to enhance team performance and customer interactions.
