At a Glance
- Tasks: Handle customer enquiries and support tenants with housing-related queries.
- Company: Established social housing provider in West Wales with a busy contact team.
- Benefits: Temporary contract, hybrid working, and opportunity to develop customer service skills.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Make a difference by helping tenants and resolving their housing issues.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
The predicted salary is between 24000 - 28000 € per year.
An established social housing provider in West Wales is looking for an experienced Customer Service Advisor to join its busy customer contact team on a temporary basis until 31st September initially. This is a great opportunity for someone with strong customer service or contact centre experience who enjoys helping customers and working in a fast-paced environment. The team manages a wide range of tenant enquiries relating to housing services, including ASB and general tenancy queries.
Key Responsibilities of a Customer Service Advisor:
- Handling incoming customer enquiries via phone and digital channels
- Supporting tenants with a range of housing-related queries
- Ensuring enquiries are accurately logged and progressed using Microsoft Dynamics
- Providing a professional, empathetic, and customer-focused service
- Working closely with internal housing teams to resolve issues effectively
- Supporting a busy contact function during a period of internal change
About You:
- Previous experience in a customer service or contact centre environment
- Strong communication and problem-solving skills
- Able to manage varied and sometimes challenging customer enquiries
- Organised, professional, and dependable
- Experience within social housing would be beneficial but is not essential
- Experience using Microsoft Dynamics or similar CRM systems is desirable
What’s on Offer:
- Temporary contract until 31st September initially
- Hybrid working available
Customer Service Advisor in Aberystwyth employer: Niyaa People Ltd
Join an established social housing provider in West Wales, where you will be part of a dedicated team that values empathy and professionalism in customer service. With opportunities for hybrid working and a supportive environment during a period of internal change, this role not only allows you to make a meaningful impact on tenants' lives but also offers avenues for personal and professional growth within the sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Aberystwyth
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will impress them during interviews.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team. Don't miss out!
We think you need these skills to ace Customer Service Advisor in Aberystwyth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role of a Customer Service Advisor, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your previous experiences have prepared you for this role. We love a personal touch, so let your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenging customer enquiries in the past. We’re looking for those who can think on their feet and provide solutions, so share your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on the basics of customer service and the specific responsibilities of a Customer Service Advisor. Familiarise yourself with common tenant enquiries and how to handle them, especially in a social housing context.
✨Showcase Your Empathy
During the interview, highlight your ability to connect with customers. Share examples of how you've handled challenging situations with empathy and professionalism. This will show that you can provide the customer-focused service they’re looking for.
✨Get Comfortable with Tech
Since experience with Microsoft Dynamics or similar CRM systems is desirable, make sure you mention any relevant experience you have. If you’re not familiar with it, do a bit of research beforehand to understand its basic functions.
✨Prepare for Change
The role involves supporting a busy contact function during a period of internal change. Be ready to discuss how you adapt to new situations and manage varied customer enquiries, as this will demonstrate your flexibility and problem-solving skills.
