We are recruiting on behalf of a housing and support provider delivering accommodation and support services to individuals who may be experiencing housing and financial difficulties.
They are looking for an experienced Rent & Income Advisor to join their team, focusing on reducing rent arrears, maximising rental income and supporting residents to achieve greater financial stability.
This is a varied, resident-facing role combining rent arrears management, welfare benefits advice, debt support and income recovery.
Key Responsibilities
- Manage rent arrears, issue arrears letters and notices, and negotiate repayment plans.
- Support residents with budgeting, debt advice and welfare benefit applications.
- Help residents maximise their income and prevent eviction.
- Liaise with Housing Benefit, DWP, key workers and external agencies.
- Manage current and former tenant arrears, including tracing former residents and recovering outstanding debts.
- Maintain accurate resident records and produce arrears performance reports.
- Support residents with benefit appeals, overpayments and financial difficulties.
About You
- Previous housing experience is essential.
- Experience in rent arrears, income recovery or housing management.
- Knowledge of Housing Benefit and welfare benefits.
- Experience providing debt, budgeting or financial advice.
- Excellent communication and negotiation skills.
- Experience supporting vulnerable residents.
- Strong administration, IT and organisational skills.
What's on Offer?
- £24 per hour (Umbrella)
- Hybrid working.
- Initial 4-month contract.
- Potential to extend or become permanent.
- Based in Crystal Palace, South London.
If you have housing experience and are looking for your next opportunity, we'd love to hear from you. Apply now or contact Olivia at for more information.
Rent and Income Advisor in London employer: Niyaa People Careers
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