At a Glance
- Tasks: Support vulnerable adults in developing independence and managing housing-related needs.
- Company: A dedicated housing provider making a difference in Bristol and South Gloucestershire.
- Benefits: Earn £20.00 per hour, flexible hours, and potential for extension.
- Other info: Immediate start available; remote interviews offered.
- Why this job: Make a real impact on people's lives while gaining valuable experience.
- Qualifications: Experience with vulnerable adults and strong IT skills are essential.
The predicted salary is between 20 - 20 £ per hour.
An opportunity is available for a
Supported Housing Officer / Customer Support Coordinator with a housing provider delivering supported accommodation and housing-related services to adults across Bristol and South Gloucestershire.
The role provides frontline support across two six-bedroom supported housing services , working with adults aged 18+ who may have additional needs, including mental health support needs.
The focus is on helping residents develop independent living skills, prepare for employment and successfully move into longer-term accommodation, alongside day-to-day housing management.
Key Responsibilities
- Conduct weekly welfare checks and monthly support plan reviews.
- Provide person-centred, housing-related support to promote independence and employment readiness.
- Maintain accurate electronic case notes, support plans and service records.
- Monitor rent, Housing Benefit and service charges, supporting residents with payment issues.
- Liaise with partner agencies to support successful move-on and access to grants.
- Assess prospective residents and coordinate lettings, move-ins and voids.
- Complete routine health and safety checks, including fire alarm testing.
- Manage your own diary and effectively divide your time between two services.
- Work autonomously while maintaining a strong focus on resident wellbeing and safeguarding.
About You
- Previous experience supporting vulnerable adults , ideally in supported housing, homelessness or a housing-related setting.
- Person-centred approach with the ability to encourage independence.
- Strong IT and record-keeping skills.
- Ability to work independently, manage your own workload and travel between locations.
- Knowledge of
Housing Benefit, rent monitoring, service charges, voids and lettings is desirable.
Enhanced DBS required due to lone-working responsibilities; an existing recent certificate is preferred.
- Driving licence and access to transport desirable but not essential .
Benefits
- £20.00 per hour via Umbrella
- 36 hours per week
- Temporary assignment
- 2-3 months with potential to extend
- Immediate start available
- Fully site-based role across Bristol and South Gloucestershire
- Flexible working patterns may be considered, including
8am–4pm, 9am–5pm, varied daily hours or a nine-day fortnight , subject to service requirements
- Remote interview available
If you have experience supporting vulnerable adults and are available for an immediate temporary opportunity, apply now or contact Olivia at for more information.
Housing Support Officer in Bristol employer: Niyaa People Careers
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StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Officer in Bristol
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Niyaa People Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Niyaa People Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Housing Support Officer in Bristol
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Niyaa People Careers.
How to prepare for a job interview at Niyaa People Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Niyaa People Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Niyaa People Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
