At a Glance
- Tasks: Manage payroll and HR cases, ensuring timely resolutions and excellent employee experiences.
- Company: Join a well-established organisation with a collaborative HR and Payroll function.
- Benefits: Earn £21 per hour, enjoy hybrid working, and gain valuable experience.
- Other info: Initial 6-month contract with strong potential for extension.
- Why this job: Make a real impact by resolving employee queries in a fast-paced environment.
- Qualifications: Experience in HR Shared Services, Payroll, or Customer Service is essential.
The predicted salary is between 21 - 21 £ per hour.
- HR Advisor
- Solihull | Hybrid (2 days per week in the office)
- £21 per hour
- 6-Month Contract (with strong potential for extension)
Are you experienced in HR Shared Services, Payroll, Employee Services or Case Management and enjoy resolving employee queries while delivering an outstanding customer experience?
We're recruiting for a Case Management Advisor to join a busy Payroll function, managing employee and manager enquiries from initial contact through to resolution.
This is a fantastic opportunity to join a well-established organisation on an initial 6-month contract, with the potential for the assignment to continue beyond this.
The Role
As a Case Management Advisor, you'll take ownership of a portfolio of payroll and employee-related cases, ensuring they're managed efficiently, accurately and in line with agreed service levels.
You'll work closely with Payroll, HR, Employee Relations and other key stakeholders to deliver timely resolutions and an excellent employee experience.
Key Responsibilities
- Manage employee and manager cases from receipt through to resolution.
- Investigate and resolve payroll and HR-related enquiries.
- Provide guidance on payroll processes, policies and systems.
- Ensure all cases are accurately logged, prioritised and maintained within the case management system.
- Escalate complex queries where appropriate while retaining ownership of the case.
- Maintain accurate documentation and ensure compliance with GDPR and company policies.
- Deliver a professional, customer-focused service while managing multiple priorities.
What We're Looking For
- Previous experience in HR Shared Services, Payroll, Employee Services, HR Administration, Case Management or Customer Service.
- Experience using case management or ticketing systems such as Service Now, SAP, Success Factors or similar.
- Strong communication and stakeholder management skills.
- Excellent organisational skills with the ability to manage a busy workload.
- High attention to detail and a proactive approach to problem-solving.
- Understanding of confidentiality and data protection requirements.
Desirable
- Experience within Payroll, Time & Attendance or Employee Relations.
- Shared Services or Contact Centre experience.
- Knowledge of continuous improvement principles.
- What's on Offer
- £21 per hour
- Hybrid working – just 2 days per week in the Solihull office
- Initial 6-month contract with strong potential for extension
- Opportunity to work within a collaborative HR and Payroll function
- Gain experience with a leading organisation supporting employees across the business
If you're passionate about delivering excellent customer service and thrive in a fast-paced HR or Payroll environment, we'd love to hear from you.
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HR Administrator employer: Nixor
Join a dynamic and innovative team as a Manufacturing Infrastructure Project Lead, where you'll have the opportunity to work on diverse and complex capital projects in a fast-paced environment. Our collaborative culture fosters professional growth and development, ensuring that you are not only part of exciting projects but also supported in your career progression. With a strong emphasis on safety, quality, and continuous improvement, this role offers a unique chance to shape the future of manufacturing infrastructure while enjoying a competitive contract rate.
StudySmarter Expert Advice🤫
We think this is how you could land HR Administrator
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Nixor and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace HR Administrator
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Nixor. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Nixor
✨Showcase Your Adaptability
Given that this is a temporary HR role at Nixor, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Nixor uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Nixor.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Nixor.
