At a Glance
- Tasks: Provide 1st and 2nd line IT support, resolving technical issues for users.
- Company: Join a dynamic Technology and Change team in Burntwood.
- Benefits: Flexible contract or permanent role with immediate start options.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Kickstart your IT career while making a real difference in tech support.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Burntwood - ideally 2 days per week onsite
Start: Immediate
We're recruiting for a Service Desk Analyst to join an established Technology and Change team based in Burntwood. There are currently two opportunities available - an immediate 6-8 week contract for someone who can start straight away, as well as the opportunity to be considered for a permanent position.
Working as part of a small Service Desk team, you'll provide hands-on 1st and 2nd line IT support to users across multiple locations, resolving technical issues remotely and ensuring tickets are managed through to resolution.
What you'll be doing:
- Provide 1st and 2nd line support across the business
- Manage and resolve incidents and requests within agreed SLAs
- Support Microsoft 365 / Office 365 applications
- Manage Active Directory accounts, including new starters, leavers, permissions and password issues
- Troubleshoot laptop, desktop, hardware and connectivity problems
- Support mobile devices including Android phones and tablets
- Manage tickets through an IT service management system
- Liaise with third-party suppliers where issues require escalation
- Maintain support documentation and knowledge articles
- Support hardware ordering and device provisioning
What we're looking for:
- Previous Service Desk, IT Support or Helpdesk experience
- Experience supporting Microsoft 365 / Office 365
- Good working knowledge of Active Directory
- Strong hardware and connectivity troubleshooting skills
- Experience using an IT ticket management system such as ServiceNow or similar
- Confident supporting users remotely and over the phone
- Strong communication skills with the ability to explain technical issues to non-technical users
- Full UK driving licence
For the 6-8 week contract opportunity, you'll need to be immediately available and already hold an active DBS. The interview process will be a short Teams interview, with the successful contractor required to start as soon as possible.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst – Contract or Permanent in Chasetown
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nixor values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nixor might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nixor!
✨Direct Apply to Nixor
Let's not forget to apply directly through the Nixor website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst – Contract or Permanent in Chasetown
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nixor.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nixor. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nixor
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
