Nivoda is seeking a Senior Customer Support Executive to ensure a seamless experience for retailers across Europe. You will handle inquiries via live chat, email, and phone, troubleshoot order and logistics issues, and act as the voice of the customer to internal teams.
You will onboard and train new joiners, coach colleagues, and drive improvements through KPI-driven collaboration with other departments, while working remotely in a fast-growing, international environment.
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Senior Multilingual Customer Support Executive (Remote) employer: Nivoda
At Nivoda, we pride ourselves on being an innovative employer that fosters a vibrant company culture and offers flexible working hours. Our commitment to employee growth is evident through opportunities for learning, private health insurance, and an unlimited holiday allowance, making us an excellent choice for those looking to thrive in a dynamic environment while contributing to the exciting world of gemstones and jewellery.
