At a Glance
- Tasks: Resolve customer issues via live chat, WhatsApp, and email in a fast-paced environment.
- Company: Join Nivoda, a rapidly growing B2B marketplace transforming the jewellery industry.
- Benefits: Enjoy a competitive salary, remote work, and the chance to shape company success.
- Other info: Be part of a supportive culture with opportunities for personal and team growth.
- Why this job: Make a real impact while collaborating with a dynamic global team.
- Qualifications: 2 years of online customer support experience and excellent multitasking skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Remote in the United Kingdom
Working Hours: Mon - Fri, 9am - 6pm (GMT)
Salary: £30K
Languages: In addition to English, native or full professional proficiency in Spanish, French or Italian is required.
As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include:
- Answering customer inquiries via live chat, WhatsApp, and email.
- Handling day-to-day client issues related to logistics, orders, website bugs.
- Serving as the voice of the customer internally.
Collaboration with all departments is key, making you the glue that binds our organization together. If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.
What you’ll do:
- Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapt to constant changes in our fast-paced, scale-up environment, and stay ahead of the curve with new product releases.
- You will be measured through team KPIs, including resolution time and response time.
- Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
What you’ll need:
- Minimum 2 years experience in online customer support, live chat, and calls.
- Organised and able to multitask across different platforms.
- Proactive and forward thinking.
- Assertive nature and ability to be the voice of the customer when communicating internally.
- Excellent cross-functional collaboration skills.
What we offer:
- Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success.
- Remote working environment.
- Fast-paced and global working environment.
Remote Customer Support Executive, Multilingual (UK) employer: Nivoda
Nivoda is an exceptional employer that fosters a dynamic and collaborative work culture, allowing you to thrive in a fast-paced environment while making a meaningful impact in the global jewellery industry. With a focus on employee growth and autonomy, you'll have the opportunity to shape your own KPIs and contribute to our rapid expansion from the comfort of your home in the UK. Join our energetic team and be part of a company that values innovation, teamwork, and customer satisfaction.
