At a Glance
- Tasks: Lead fulfilment performance and manage a dynamic team in our London hub.
- Company: Join Nivoda, transforming the global jewellery industry with innovation.
- Benefits: Vibrant culture, growth opportunities, and a collaborative work environment.
- Other info: Be part of a diverse team dedicated to empowering independent jewellers.
- Why this job: Make a real impact in a fast-growing company while developing your leadership skills.
- Qualifications: 6-8 years in operations with strong people management experience.
The predicted salary is between 56700 - 69300 £ per year.
Working hours: Mon - Fri
Location: 100% on-site in Hatton Garden, London
About Nivoda
Nivoda is on a mission to transform the $350 billion global jewelry industry. We're building the operating system for the industry — a marketplace that connects diamond and gemstone suppliers directly with retailers, giving both sides a faster, more transparent, and more efficient way to trade. Today, Nivoda processes over $300M in annual transactions and continues to grow at an extraordinary pace, with teams based in London, New York, Hong Kong, Mumbai, and beyond.
Our Mission
Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them.
About the Role
We're looking for a highly proactive, operationally sharp, people-first Operations Manager to lead fulfilment performance at our UK hub. You'll set clear expectations, enforce standards, and drive accountability across intake, QC, shipping, and returns while building strong relationships with key suppliers, partners, and carriers. This is a hands-on, full-accountability role: you'll own performance and culture within the hub, build on an already-established foundation, and mentor a dynamic, fast-growing team. It bridges execution with team development, and calls for strong operational judgment, structured thinking, and comfort in a fast-evolving, high-growth environment.
What will you be doing?
- Own UK Hub Logistics & Fulfilment Performance
- Take full ownership of fulfilment operational KPIs across the UK hub: speed, accuracy, and service levels
- Own end-to-end performance across intake, QC, shipping, and returns, ensuring adherence to service-level commitments
- Drive daily execution across the team while maintaining a strong focus on scalability and process robustness
- Review weekly operational metrics by function (intake, QC, shipping, returns, express) and implement improvements
- Maintain strong local relationships with suppliers, runners, carriers, and other local partners
Build & Scale New Workflows
- Lead the rollout and optimisation of new & existing fulfilment streams for UK
- Identify bottlenecks and implement process improvements to increase throughput and reduce errors
Lead & Develop the Team
- Manage, coach, and develop a team of 3 across intake, QC, shipping, and returns
- Run regular team check-ins and structured performance conversations, setting clear expectations and giving direct feedback
- Cultivate a team culture rooted in accountability, precision, clarity, and growth
Cross-Functional & Cross-Hub Ownership
- Act as the primary interface between UK fulfilment, customer support, supplier teams, and global stakeholders
- Partner with other Nivoda hubs for cross-hub alignment and contribute insights in WBRs
What do we need from you?
- 6 - 8 years in operations, fulfillment, logistics-based office management or within the diamond, gemstone, or luxury goods industry
- Extensive experience directly managing people or leading teams
- Demonstrated ability to execute and enforce daily operational workflows
- Clear, effective communication skills and a highly organised approach
- Desire and ability to work in a fast-growing company where processes change continuously
Nice to have
- Proficiency in Excel/Sheets
- GIA or Gem A qualification is highly desirable
- Prior exposure to or experience in diamond or gemstone quality control is also highly desirable.
Our culture and what we offer
At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.
Our current benefits
- A vibrant company culture
- Plenty of opportunities for growth and learning
- Chance to join and contribute to a company during its exponential expansion phase
Equal Opportunity
Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
This is a full time, permanent position that’s 100% on-site in London, UK. Unfortunately, we are unable to offer sponsorship at this time.
Operations Manager (London) employer: Nivoda
At Nivoda, we pride ourselves on being an innovative employer that fosters a vibrant company culture and offers flexible working hours. Our commitment to employee growth is evident through opportunities for learning, private health insurance, and an unlimited holiday allowance, making us an excellent choice for those looking to thrive in a dynamic environment while contributing to the exciting world of gemstones and jewellery.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (London)
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Nivoda and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Nivoda!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Nivoda keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Manager (London)
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Nivoda:This is your chance to really connect with the team at Nivoda. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Nivoda
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Nivoda.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Nivoda that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Nivoda. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
