At a Glance
- Tasks: Lead fulfilment operations and drive performance across logistics in a fast-paced environment.
- Company: Join a high-growth jewelry tech company with a vibrant culture.
- Benefits: Enjoy growth opportunities, a supportive workplace, and the chance to make an impact.
- Other info: Be part of an equal opportunity workplace during exciting expansion.
- Why this job: Shape operational efficiency and enhance customer experience in a dynamic setting.
- Qualifications: 6-8 years in operations or logistics, with strong leadership and communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Overview
In this role you will lead the UK hub’s fulfilment operations, driving performance across intake, QC, shipping and returns.
You’ll set standards, mentor a fast-growing team, and partner with suppliers and carriers to ensure speed, accuracy and service levels.
You’ll implement scalable workflows and collaborate cross-functionally to align with global opérational goals.
This is a hands-on role at a high-growth jewelry tech company with a clear impact on operational efficiency and customer experience.
- Pay / Benefits
- vibrant company culture
- growth and learning opportunities
- opportunity to contribute during exponential expansion
- equal opportunity workplace
Responsibilities
- Own UK Hub Logistics & Fulfilment Performance: manage end-to-end KPIs for intake, QC, shipping and returns
- Drive daily execution and ensure scalable, robust processes across the hub
- Review weekly metrics by function and implement improvements
- Maintain local relationships with suppliers, runners, carriers and partners
- Lead rollout and optimisation of new and existing fulfilment streams in the UK
- Identify bottlenecks and implement throughput improvements
- Manage, coach and develop a team of 3 across intake, QC, shipping and returns
- Interface with UK fulfilment, customer support, supplier teams, and global stakeholders
- Key requirements
- 6 - 8 years in operations, fulfilment, logistics-based roles or luxury goods industry
- Extensive experience managing people or leading teams
- Proven ability to execute and enforce daily operational workflows
- Clear, effective communication and highly organized approach
- Willingness to work in a fast-growing company with evolving processes
- clear communication
- organization
- accountability
- growth mindset
- cross-functional collaboration
- Excel/Sheets
Operations Manager (London) employer: Nivoda
At Nivoda, we pride ourselves on being an innovative employer that fosters a vibrant company culture and offers flexible working hours. Our commitment to employee growth is evident through opportunities for learning, private health insurance, and an unlimited holiday allowance, making us an excellent choice for those looking to thrive in a dynamic environment while contributing to the exciting world of gemstones and jewellery.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (London)
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Nivoda and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Nivoda!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Nivoda keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Manager (London)
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Nivoda:This is your chance to really connect with the team at Nivoda. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Nivoda
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Nivoda.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Nivoda that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Nivoda. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
