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For Companies At a Glance
- Tasks: Resolve customer issues and ensure top-notch satisfaction in a fast-paced environment.
- Company: Join Nivoda, a rapidly growing B2B marketplace transforming the jewellery industry.
- Benefits: Competitive salary, remote work, and the chance to shape company success.
- Why this job: Make a real impact while working with a dynamic global team.
- Qualifications: 2+ years in online customer support and excellent multitasking skills.
- Other info: Enjoy autonomy in setting KPIs and thrive in a supportive culture.
The predicted salary is between 24000 - 36000 £ per year.
Location: Remote in the United Kingdom
Salary: £30K
Languages: In addition to English, native or full professional proficiency in Spanish, French or Italian is required
Working Hours: Mon - Fri, 4pm - 1am (GMT)
About us
Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam. We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewellery. Nivoda has a rapidly developing workforce expanding into new countries with a dynamic, supportive and collaborative culture. The company's sales have grown over 100% in the last 12 months, and the team has grown to over 400 employees internationally. We are a global team of big thinkers, risk takers and hard workers.
What you’ll do
- Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
What you’ll need
- Minimum 2 years experience in online customer support, live chat, and calls.
- Organised and able to multitask across different platforms.
- Proactive and forward thinking.
- Assertive nature and ability to be the voice of the customer when communicating internally.
- Excellent cross-functional collaboration skills.
What we offer
- Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success.
- Remote working environment.
- Fast-paced and global working environment.
Customer Support Executive, Multilingual (UK) in London employer: Nivoda
Contact Detail:
Nivoda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive, Multilingual (UK) in London
✨Tip Number 1
Get to know the company inside out! Research Nivoda's values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Practice your multilingual skills! Since they’re looking for someone with proficiency in Spanish, French, or Italian, brush up on your language skills. You might get a chance to showcase them during interviews or assessments.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific customer issues or fast-paced changes. Use examples from your past experience to demonstrate your problem-solving skills and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to jump into the action at Nivoda!
We think you need these skills to ace Customer Support Executive, Multilingual (UK) in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone with multilingual abilities, make sure to highlight your proficiency in Spanish, French, or Italian. We want to see how you can connect with our diverse customer base!
Tailor Your Experience: When you're writing your application, focus on your past customer support experience. Share specific examples of how you've resolved issues and improved customer satisfaction. We love seeing how you’ve made a difference!
Be Yourself: Let your personality shine through in your application! We’re a dynamic team, so showing us who you are and how you fit into our culture is just as important as your skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Nivoda
✨Show Off Your Language Skills
Since this role requires proficiency in Spanish, French, or Italian, make sure to highlight your language skills during the interview. Practice answering common customer support questions in these languages to demonstrate your fluency and confidence.
✨Know the Company Inside Out
Do your homework on Nivoda! Understand their mission, values, and recent developments in the jewellery industry. This will not only impress the interviewers but also help you tailor your answers to show how you can contribute to their growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a customer support context. Think of specific examples from your past experience where you resolved issues effectively, especially in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Multitasking Abilities
As the role involves handling inquiries across various platforms, be ready to discuss how you manage multiple tasks simultaneously. Share examples of how you've successfully juggled different responsibilities in previous roles, showcasing your organisational skills and ability to stay calm under pressure.
