At a Glance
- Tasks: Resolve customer issues via live chat, WhatsApp, and email in a fast-paced environment.
- Company: Join Nivoda, a rapidly growing B2B marketplace transforming the jewellery industry.
- Benefits: Enjoy a competitive salary, remote work, and the chance to shape company success.
- Other info: Be part of a supportive culture with opportunities for personal and team growth.
- Why this job: Make a real impact while collaborating with a dynamic global team.
- Qualifications: 2 years of online customer support experience and excellent multitasking skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Remote in the United Kingdom
Working Hours: Mon - Fri, 9am - 6pm (GMT)
Salary: £30K
Languages: In addition to English, native or full professional proficiency in Spanish, French or Italian is required.
As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include:
- Answering customer inquiries via live chat, WhatsApp, and email.
- Handling day-to-day client issues related to logistics, orders, website bugs.
- Serving as the voice of the customer internally.
Collaboration with all departments is key, making you the glue that binds our organization together. If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.
About us: Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam. We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewellery. Nivoda has a rapidly developing workforce expanding into new countries with a dynamic, supportive and collaborative culture. The company's sales have grown over 100% in the last 12 months, and the team has grown to over 400 employees internationally. We are a global team of big thinkers, risk takers and hard workers.
What you’ll do:
- Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapt to constant changes in our fast-paced, scale-up environment, and stay ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
What you’ll need:
- Minimum 2 years experience in online customer support, live chat, and calls.
- Organised and able to multitask across different platforms.
- Proactive and forward thinking.
- Assertive nature and ability to be the voice of the customer when communicating internally.
- Excellent cross-functional collaboration skills.
What we offer:
- Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success.
- Remote working environment.
- Fast-paced and global working environment.
Remote Customer Support Executive, Multilingual (UK) in Glasgow employer: Nivoda
Nivoda is an exceptional employer that fosters a dynamic and collaborative work culture, allowing you to thrive in a fast-paced environment while making a meaningful impact in the global jewellery industry. With a focus on employee growth and autonomy, you'll have the opportunity to shape your own KPIs and contribute to our rapid expansion from the comfort of your home in the UK. Join our energetic team and be part of a company that values innovation, teamwork, and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Support Executive, Multilingual (UK) in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nivoda. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nivoda before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Support Executive, Multilingual (UK) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nivoda:Your cover letter is your chance to shine! Tell us why you want to work at Nivoda specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nivoda!
How to prepare for a job interview at Nivoda
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
