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For Companies At a Glance
- Tasks: Resolve customer issues and ensure top-notch satisfaction in a fast-paced environment.
- Company: Join Nivoda, a rapidly growing B2B marketplace transforming the jewellery industry.
- Benefits: Enjoy remote work, competitive salary, and the chance to shape our future success.
- Why this job: Make a real impact while working with a dynamic global team of innovators.
- Qualifications: 2+ years in online customer support and excellent multitasking skills required.
- Other info: Be part of a supportive culture with opportunities for personal and team growth.
The predicted salary is between 24000 - 36000 £ per year.
Location: Remote in the United Kingdom
Salary: £30K
Languages: In addition to English, native or full professional proficiency in Spanish, French or Italian is required
Working Hours: Mon - Fri, 4pm - 1am (GMT)
About us
Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam. We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewellery. Nivoda has a rapidly developing workforce expanding into new countries with a dynamic, supportive and collaborative culture. The company's sales have grown over 100% in the last 12 months, and the team has grown to over 400 employees internationally. We are a global team of big thinkers, risk takers and hard workers.
What you’ll do
- Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
What we offer
- Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success.
- Remote working environment.
- Fast-paced and global working environment.
Customer Support Executive, Multilingual (UK) employer: Nivoda
Contact Detail:
Nivoda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive, Multilingual (UK)
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Nivoda or similar companies. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview like it’s a big match day! Research Nivoda, understand their culture, and think about how your skills can help them grow. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your multilingual skills! Since they’re looking for someone who can communicate in Spanish, French, or Italian, brush up on your language skills. Maybe even prepare some customer support scenarios in those languages to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Executive, Multilingual (UK)
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone with multilingual abilities, make sure to highlight your proficiency in Spanish, French, or Italian. We want to see how you can connect with our diverse customer base!
Tailor Your Experience: When you’re writing your application, focus on your previous customer support roles. Share specific examples of how you've resolved issues and improved customer satisfaction. We love seeing real-life stories that showcase your skills!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your application. Show us your personality, but also demonstrate that you understand the importance of customer service in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Nivoda
✨Know Your Languages
Since this role requires proficiency in Spanish, French, or Italian alongside English, make sure you brush up on your language skills. Be ready to demonstrate your fluency during the interview, perhaps by answering a few questions in your second language.
✨Showcase Your Customer Support Experience
With a minimum of 2 years in online customer support, prepare specific examples of how you've resolved customer issues effectively. Highlight your experience with live chat and calls, and be ready to discuss how you’ve handled challenging situations.
✨Emphasise Adaptability
Nivoda is a fast-paced environment, so it’s crucial to show that you can adapt to change. Share instances where you successfully navigated changes in your previous roles, especially regarding new products or processes.
✨Demonstrate Proactivity
Being proactive is key in this role. Think of examples where you took the initiative to improve customer satisfaction or streamline processes. This will show that you’re not just reactive but also forward-thinking, which aligns with Nivoda's dynamic culture.
