At a Glance
- Tasks: Resolve customer issues via live chat, WhatsApp, and email in a fast-paced environment.
- Company: Join Nivoda, a rapidly growing B2B marketplace transforming the jewellery industry.
- Benefits: Enjoy a competitive salary, remote work, and the chance to shape company success.
- Other info: Be part of a supportive culture with opportunities for personal and team growth.
- Why this job: Make a real impact while collaborating with a dynamic global team.
- Qualifications: 2 years of online customer support experience and excellent multitasking skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Remote in the United Kingdom
Working Hours: Mon - Fri, 9am - 6pm (GMT)
Salary: £30K
Languages: In addition to English, native or full professional proficiency in Spanish, French or Italian is required.
As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include:
- Answering customer inquiries via live chat, WhatsApp, and email.
- Handling day-to-day client issues related to logistics, orders, website bugs.
- Serving as the voice of the customer internally.
Collaboration with all departments is key, making you the glue that binds our organization together. If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.
About us: Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam. We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewellery. Nivoda has a rapidly developing workforce expanding into new countries with a dynamic, supportive and collaborative culture. The company's sales have grown over 100% in the last 12 months, and the team has grown to over 400 employees internationally. We are a global team of big thinkers, risk takers and hard workers.
What you’ll do:
- Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapt to constant changes in our fast-paced, scale-up environment, and stay ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
What you’ll need:
- Minimum 2 years experience in online customer support, live chat, and calls.
- Organised and able to multitask across different platforms.
- Proactive and forward thinking.
- Assertive nature and ability to be the voice of the customer when communicating internally.
- Excellent cross-functional collaboration skills.
What we offer:
- Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success.
- Remote working environment.
- Fast-paced and global working environment.
Remote Customer Support Executive, Multilingual (UK) in Crawley employer: Nivoda
Nivoda is an exceptional employer that fosters a dynamic and collaborative work culture, allowing you to thrive in a fast-paced environment while making a meaningful impact in the global jewellery industry. With a focus on employee growth and autonomy, you'll have the opportunity to shape your own KPIs and contribute to our rapid expansion from the comfort of your home in the UK. Join our energetic team and be part of a company that values innovation, teamwork, and customer satisfaction.
