At a Glance
- Tasks: Be the go-to person for customers, handling inquiries and orders with professionalism.
- Company: Join Nissha Medical Technologies, a global leader in healthcare innovation.
- Benefits: Enjoy a competitive salary, health coverage, and opportunities for professional growth.
- Other info: Dynamic team atmosphere with a commitment to continuous improvement and career advancement.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 25000 - 26000 £ per year.
About Nissha Medical Technologies
Nissha Medical Technologies (NMT) is a global Contract Development and Manufacturing Organization (CDMO) where people, purpose, and technology come together to advance healthcare. Headquartered in the United States, NMT is the medical devices business unit and a wholly owned subsidiary of Nissha Co., Ltd., a publicly traded Japanese company based in Kyoto, Japan (TSE: 7915). Across our global organization, our teams collaborate to design and manufacture innovative medical devices and solutions that make a real difference in patients’ lives. We partner closely with our customers to solve complex challenges, move ideas forward, and support products from concept through commercialization. Our work spans patient monitoring, surgical and interventional solutions, precision components, and emerging technologies, all grounded in a strong culture of quality, accountability, and continuous improvement.
At Nissha Medical Technologies, we believe our success is driven by our people. We foster an environment where curiosity is encouraged, teamwork is valued, and individuals are empowered to grow their skills and careers. If you’re motivated by meaningful work, collaboration, and the opportunity to help shape the future of healthcare, you’ll find a place to belong at NMT.
What You Will Do
- Serve as the first point of contact for customers via phone, email, or other communication channels.
- Respond promptly to customer inquiries regarding products, orders, delivery schedules, and technical issues.
- Process customer orders accurately and ensure timely entry into the system.
- Coordinate with production, quality, and logistics teams to resolve customer issues or delays.
- Track and monitor orders, providing customers with updates on status and expected delivery.
- Maintain detailed and accurate customer records in the CRM system.
- Assist with the preparation of quotes, pricing, and product information for customers.
- Escalate complex customer issues to management or technical teams when necessary.
- Ensure compliance with all relevant regulatory standards, including medical device and quality regulations (e.g., ISO 13485, FDA requirements).
- Contribute to continuous improvement initiatives within the customer service department.
What You Bring
- Comfortable with MS Office (Word, Excel, PP).
- Ability to learn quickly and adapt to a fast-paced, changing environment.
- Strong interpersonal skills, with the ability and willingness to interact with all people in a professional manner.
- Excellent verbal and written communication skills; active listening skills.
- Customer-focused mindset with a commitment to excellence.
- Attention to detail and accuracy.
- Strong interpersonal and teamwork skills.
- Ability to remain calm under pressure and resolve conflicts effectively.
- Proactive and self-motivated with a willingness to learn.
Preferred Qualifications
- Previous customer service experience, preferably in manufacturing or medical device industry.
- Strong verbal and written communication skills.
- Excellent problem-solving and organizational abilities.
- Ability to handle multiple tasks and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM systems.
- Understanding of regulatory requirements in medical manufacturing is a plus.
Professional Traits We Value
- Demonstrates excellent communication skills, team player, results oriented in a demanding environment.
- Problem-solving aptitude and attention to detail.
- Commercial mindset.
- Curious with critical thinking.
- Ability to react quickly to changes.
Compensation & Benefits
The expected salary range for this position is £25,000 - £26,000 annually. Actual compensation will be determined based on experience, skills, qualifications, and geographic location. This position will be working 37.5 hours a week in our Paignton Office. In addition, Nissha Medical Technologies offers a competitive total rewards package including medical and vision coverage, pension, paid time off, and professional development opportunities.
Equal Opportunity Statement
Nissha Medical Technologies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on any protected status under applicable law.
Customer Service Representative in Paignton employer: Nissha Medical Technologies
Nissha Medical Technologies is an exceptional employer that prioritises the growth and well-being of its employees in the heart of Paignton. With a strong commitment to teamwork, continuous improvement, and meaningful work in the healthcare sector, NMT offers a supportive environment where individuals can thrive professionally while making a real impact on patients' lives. Employees benefit from competitive compensation, comprehensive health coverage, and ample opportunities for professional development, making it a rewarding place to build a career.
Contact Details:
Nissha Medical Technologies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Paignton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nissha Medical Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nissha Medical Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Paignton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nissha Medical Technologies:Your cover letter is your chance to shine! Tell us why you want to work at Nissha Medical Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nissha Medical Technologies!
How to prepare for a job interview at Nissha Medical Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
