Main Purpose:
The School Receptionist & Administrator is responsible for delivering a high level of customer service to all stakeholders and for supporting the functions of the school as directed by the Office Lead and Senior Leadership Team.
Main activities will include:
Reception and Administrative duties:
- Maintain a welcoming environment in line with our school culture and ethos.
- Arrange hospitality for visitors during their visit.
- Ensure all face-to-face enquiries from visitors, parents, staff and pupils are dealt with appropriately and in a timely and professional manner.
- Answer telephone calls in a polite and courteous manner and promptly forward messages to relevant members of staff.
- Respond to email queries or concerns and/or elevate to relevant staff member if unable to answer/resolve.
- Make outbound calls to parents with communications from the school leadership team.
- Assist with the mailing and distribution of documents and communication on behalf of the school leadership team e.g. reports, attendance letters.
- Word process documents, reports, letters and newsletters for the school leadership team.
- Photocopy, scan and save documents as required on our shared areas.
- Maintain the school calendar and schedule meetings held at the school with relevant attendees on a weekly basis.
- Manage the room booking diary for shared spaces within the school e.g. conference room and Computing Suite on a weekly basis.
- Distribute resources to staff and complete the associated paperwork relating to school stock.
- Ensure delivery items are checked and signed off before storing.
- Receive and disseminate post and parcels to the relevant members of staff.
- Complete medium to large-scale printing jobs on behalf of the senior leadership team.
- Support the organisation of the school library/books and support children to access the system to sign out reading books.
Attendance support:
- Ensure attendance processes are following for leave-in-term time requests and for reporting daily absence (parents).
- Maintain internal attendance records and provide SLT with a breakdown of children whose attendance falls below a certain threshold.
- Identify where attendance has not improved and further support is required and elevate this to the senior leadership team/pastoral lead.
- Support the senior leadership team to log and monitor the attendance of identified children by providing reasons for absence.
Health & Safety Responsibilities:
- Ensure safeguarding is of the highest regard when signing visitors in to the school building.
- Undertake minor first aid, as and when required (training provided).
- Communicate first aid treatment to parents as required e.g. bumped head.
General Responsibilities:
- Support the school’s vision, mission, faith and ethos.
- Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
- Ensure compliance with the school’s Equal Opportunities Policy and take an active role in promoting equality and diversity
- Attend relevant meetings and CPD as required.
- Participate in training, other learning activities and performance development reviews.
- Ensure lost property items are distributed back to pupils on a weekly basis.
- Undertake other tasks as may be reasonably required to support the supervision and organisation of children e.g. lunch supervision, playground supervision, support for off-site trips and visits e.g. swimming, school trips.
Contact Details:
Nishkam Primary School Birmingham Recruitment Team
