NCAUK | Part time
Birmingham, West Midlands, England, United Kingdom, B21, United Kingdom | Posted on 13/10/2026
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- Date Opened 13/10/2026
- Deadline Date and Time 28/10/2026 12:00
- Job Type Part time
- Work Experience 0-1 year
- Industry Nonprofit Charitable Organizations
- Salary £30,000 FTE (£15,000 pro rata)
- Working Hours per week 18.75
- City Birmingham, West Midlands, England, United Kingdom, B21
- Province West Midlands
- Country United Kingdom
- Postal Code B21
CARE Connect is a two-yearMacmillan-funded programme to improve culturally responsive shared decisionsabout cancer care. You will help people affected by cancer and their familiesunderstand options, prepare for appointments, ask questions, express preferencesand make informed choices, especially when ethnicity, deprivation, language,disability, caring responsibilities or cultural factors create barriers.
This relationship-led role linkscommunities, people with lived experience, voluntary organisations and NHSprofessionals. You will give people meaningful influence over the project andturn their insights into better support, resources and health-system practice.Success means greater understanding, confidence, dignity, agency and influence,as well as activity and reach. The programme expects to support about 200–250people affected by cancer and 50–100 family members or carers, with widercommunity reach.
- Expected to work from NHS and Community settings, building clientbase
- Using the challenges outlined by cancer patients and theirfamilies, work with NHS Cancer Teams and system partners to influence decisionmaking in cancer pathways and choose effective points for intervention arounddiagnosis discussions, early treatment planning and follow-up appointments.
- Establish the CARE Lived Experience Steering Group from existingfocus-group members, prioritising those facing deprivation, ethnicity-related,disability, language, caring or digital barriers; support meaningfulparticipation and influence over design, delivery and adaptation. Providequarterly reviews on the working of the steering group.
- Co-design appointment prompts, question guides andfamily-inclusive resources with lived experience members in accessible audio,visual, translated and WhatsApp-friendly formats.
- Co-design and pilot communication tools and training with NHSteams for culturally sensitive shared decisions. Facilitate joint reflectionwith lived experience members and health professionals to identify and removebarriers.
- Provide culturally responsive one-to-one and small-group decisionsupport, especially at diagnosis and early treatment planning; help peoplefacing overlapping inequities understand options, ask questions and feelconfident in decisions.
- Include family members and carers where they influence decisions.Follow up after appointments to address “pretended understanding” and supportinformed choices.
- Work in a values-led way. Where appropriate, support individualsand families in their spiritual journey and assist with or signpost toChaplaincy support.
- Agree learning questions, baseline measures and success indicatorswith partners and lived experience members. Hold quarterly Steering Groupreviews to assess progress and adapt the work.
- Produce a learning brief and practical toolkit for the NHS and thevoluntary, community, faith and social enterprise (VCFSE) sector; sharefindings through networks and explore adoption beyond the grant.
- Commit to equal opportunities and understand how deprivation anddiscrimination affect communities, families and individuals.
- Demonstrate NCA’s values, which underpin its mission to empowerindividuals, families and communities.
- Use IT competently and develop new skills, including the Zoho CRMsystem.
This description guides the roleand is not a legal document or set of employment conditions. It reflects themain duties when written; duties may vary without changing the role’s generalcharacter or grade. NCA will review it regularly and may revise it to meetbusiness needs.
Up to 6% company pension matched
22 days annual leave
8 days public holidays
Staff Appreciation and Gratitude scheme
Peace and Reflection room
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