At a Glance
- Tasks: Be the friendly voice for customers, providing top-notch service and technical advice.
- Company: Join Nisbets, a supportive team that values collaboration and teamwork.
- Benefits: Enjoy a competitive salary, bonus potential, and 25 days holiday plus your birthday off!
- Other info: Hybrid working model available after training, with ongoing support and training opportunities.
- Why this job: Make a real difference in customer experiences while growing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26388 - 26388 £ per year.
We have a fantastic opportunity for a Service Advisor to join the team at Nisbets! As a Service Advisor, you will be the key point to provide a great service to customers contacting the Service Department. You will be the first point of contact for customers with questions about machinery, ensuring they get friendly and helpful assistance. Once trained, you will be able to offer basic technical advice, handle repairs, and advise whether the products are in or out of warranty.
You will get to work with a very collaborative and supportive team, who really do live and breathe the true meaning of teamwork, where everyone pulls together to get things done. We recognise that people are our biggest asset, and we aim to offer a supportive work environment in which all people can thrive. We therefore fully support a hybrid working model after a period of training. This role will be based at our Avonmouth office, working Monday – Friday 8:00-4:45 or 8:15-17:00 depending on shift, with flexibility to work from home as part of a hybrid working pattern following a period of training.
Annual Salary: £26,388
Key Accountabilities:
- Acts as the first point of contact for customers, takes responsibility for processing each call, email or QMS through to a satisfactory conclusion.
- Raising repair requests, in or out of warranty.
- Offering troubleshooting advice to reduce the need for collecting units for repair or sending engineers to site.
- Undertakes any additional Service activities as requested by the Service Team Leader.
Capabilities, Skills and Experience Required:
- Experience working in a customer service environment.
- Experience using Microsoft Office and company systems.
- Telephone experience.
- An excellent standard of written and spoken English.
- Attention to detail must be on point, and this role will need someone who is calm under pressure, and who can multitask whilst also thinking out of the box to achieve the best resolution for the customer.
Core Skills:
- Teamwork
- Communication
- Coaching style
- Drive for results
Benefits:
- Competitive base salary with an annual performance related bonus which can be up to 3%.
- 25 days holiday (prorated for part-time roles).
- Additional Day off for your Birthday!
- The option to earn 4 additional days holiday or a cash bonus, based on your attendance.
- Heavily subsidised canteen on site serving a range of hot food and drinks.
- Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen.
- Huge discounts on our full range of products, with up to 60% off our own brand labels.
- Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance.
- On-going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications.
Service Advisor employer: Nisbets
At Nisbets, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment where teamwork is at the heart of everything we do. Our Avonmouth office provides a hybrid working model post-training, allowing for flexibility while ensuring our Service Advisors receive ongoing training and development opportunities. With competitive salaries, generous holiday allowances, and unique perks like discounts on our products and a subsidised canteen, we truly value our employees as our greatest asset.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical advice. We suggest role-playing with a mate to get comfortable with your responses and show off your calm under pressure skills.
✨Tip Number 3
Show your enthusiasm for teamwork! During interviews, share examples of how you've collaborated with others to solve problems. This will highlight your ability to fit into Nisbets' supportive environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled calls or emails in the past, so share specific examples that showcase your ability to provide friendly and helpful assistance.
Tailor Your Application:Take a moment to customise your application for the Service Advisor role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit into our team.
Keep It Clear and Concise:When writing your application, clarity is key! Make sure your language is straightforward and easy to read. We appreciate attention to detail, so double-check for any typos or grammatical errors before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nisbets
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role. Familiarise yourself with the key responsibilities, like handling customer queries and offering technical advice. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will highlight your ability to handle pressure and multitask effectively.
✨Brush Up on Technical Knowledge
While you won't need to be an expert, having a basic understanding of machinery and troubleshooting can set you apart. Do a bit of research on common issues customers might face and how to address them. This shows initiative and readiness to learn, which is crucial for the role.
✨Emphasise Teamwork and Communication
Nisbets values collaboration, so be prepared to discuss how you work well in a team. Share examples of how you've communicated effectively with colleagues or contributed to a group project. This will demonstrate that you align with their supportive work environment.
