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- Tasks: Support top customers with orders, stock queries, and product alternatives.
- Company: Join Nisbets, the UK's market leader in catering equipment.
- Benefits: Competitive salary, bonus potential, 25 days holiday plus your birthday off!
- Other info: Enjoy hybrid working, ongoing training, and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in a thriving business.
- Qualifications: Strong customer service skills and IT proficiency required.
The predicted salary is between 27747 - 27747 £ per year.
We are currently recruiting for Sales Support Executives.
Starting Salary - £27,747
Working Monday – Friday 8:15am – 5pm or 8am - 4:45pm. Hybrid working available after settling in period.
In order to ensure to fully support the company’s growth we are looking to recruit an additional Sales Support Executive. As a Sales Support Executive at Nisbets, you will support our largest and highest profile customers with all matters relating to orders, be that time to deliver, stock availability or alternative products, as well as any incorrect goods received.
Working as a Sales Support Executive at Nisbets, you will have a 2 week induction to ensure you are fully familiar with our key systems and processes, and you will then be gradually introduced to the different aspects of the role, at a pace that suits you. You will join a team of just under 30 colleagues, so there will be plenty of support and a lively atmosphere that will help nurture your development as you learn the skills of the job from your peers, your buddy and your line manager.
This is a great role for a Sales Support Executive who is looking to work for a market leading business that can offer a great range of career paths. We recognise that people are our biggest asset and we aim to offer a supportive work environment in which all people can thrive. We therefore fully support a hybrid working model after a period of training, this would be 2 days a week working from home and 3 days a week at our modern open plan office in Avonmouth, Bristol.
What will I be doing as a Sales Support Executive?
- To be the support network for all stakeholders and clients, providing quotes and orders on request.
- Contribute to the achievement of revenue and margin targets for your customer base.
- Using our extensive supplier network to source non-stocked products for our customers.
- Answer inbound calls from stakeholders, and offer a one-stop resolution for all; where this is not possible agree call backs to customers until resolutions are achieved.
What can I expect as a Sales Support Executive?
- Competitive base salary with an annual performance related bonus which can be up to 3%.
- 25 days holiday plus your birthday off!
- Option to earn 4 additional days holiday or a cash bonus, based on your attendance.
- Heavily subsidised canteen on site serving a range of hot food and drinks.
- Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen.
- Huge discounts on our full range of products, with up to 60% off our own brand labels.
- Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance.
- Ongoing training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications.
About You
What are we looking for in a Sales Support Executive?
- Great customer service approach with the drive to go that extra mile.
- Strong IT skills and the ability to work with a range of different systems and to pick up new systems quickly.
- Good written communication skills, with a professional and business approach to the language you use.
- Strong prioritisation skills and able to develop good processes to organise your workload and hit KPI’s.
- Commercially aware with an ability to spot opportunities and respond to those.
About Us
Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.
Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again. We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.
We’re determined to take the next step. But we need your help to do it. It’s all about you. If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you. You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.
We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets delivers the equipment they need to excel. If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.
Ready to take the next step with us? Apply today.
Sales Support Executive employer: Nisbets
Contact Detail:
Nisbets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and show your genuine interest in the company.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your skills. We want you to shine, so rehearse until you feel confident!
✨Tip Number 3
Dress the part! Even if the company has a casual dress code, looking smart can make a great first impression. It shows you’re serious about the role and respect the opportunity to meet the team.
✨Tip Number 4
Follow up after your interview with a thank-you email. Mention something specific from your conversation to remind them of your chat. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds!
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Support Executive role. Highlight your customer service experience and any relevant IT skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great candidate. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Since good written communication is key for this role, make sure your application is clear and free of errors. Use a professional tone, but don’t be afraid to let your enthusiasm for the position show!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Nisbets
✨Know Your Stuff
Before the interview, make sure you understand Nisbets' products and services. Familiarise yourself with their customer base and think about how you can contribute to their success as a Sales Support Executive. This will show your genuine interest in the role and the company.
✨Show Off Your Customer Service Skills
Since this role is all about supporting customers, be ready to share examples of how you've gone the extra mile in previous positions. Think of specific situations where you resolved issues or improved customer satisfaction, as this will highlight your suitability for the job.
✨Be Tech-Savvy
Brush up on your IT skills and be prepared to discuss your experience with different systems. Nisbets values strong IT abilities, so if you have experience with CRM software or other relevant tools, make sure to mention it during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position, which can leave a lasting impression.